Online Grocery Pick-Up Clerk

Little Elm, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Healthcare coverage

flexible scheduling

Paid Time Off

Employee assistance program

associate discounts

Tuition Reimbursement

training programs

Job Description

Kroger is a renowned retail company with a rich history that dates back over a century, starting from a small Cincinnati grocery store. Today, it has evolved into the nation's largest grocer, operating nearly 2,800 stores across 35 states under 28 different names. This impressive expansion reflects Kroger's unwavering commitment to providing high-quality products and excellent customer service. As America’s grocer, Kroger prioritizes diversity, community engagement, and innovation to ensure customers receive not only a wide variety of fresh food options but also an exceptional shopping experience.

This position, Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper, pl... Show More

Job Requirements

Ability to work without supervision
Ability to read shelf tags
Basic math skills (i.e., counting, addition, and subtraction)
Excellent oral/written communication skills

Job Qualifications

Ability to work without supervision
Ability to read shelf tags
Basic math skills (i.e., counting, addition, and subtraction)
Excellent oral/written communication skills
Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Job Duties

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality
Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up
Scan and bag orders on the go while following all bagging standards
Communicate any substitutions or exceptions to customer's order at time of pick-up
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
Adhere to local, state, and federal laws, food safety procedures, and company guidelines
Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones
Read and follow directions given in the note section
Ensure quality and freshness of all items chosen
Communicate with customers via a portable phone and respond to calls in a professional and timely manner
Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
Provide a positive customer service experience that makes customers want to return to on-line shopping
Process the orders through the point of sale (POS) system
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
Maintain organization and cleanliness of staging areas and equipment
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
Perform required opening and closing procedures
Assist in training new e-Commerce team members
Meet or exceed productivity standards
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation

OysterLink connects hospitality businesses with candidates.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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