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Kroger

Online Grocery Pick-Up Clerk

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
flexible scheduling
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts

Job Description

Kroger is the nation’s largest grocery retailer, with a rich history that began over a century ago in a small Cincinnati grocery store and has since expanded to nearly 2,800 stores across 35 states, operating under 28 different banners. As America’s grocer, Kroger prides itself on its commitment to quality, diversity, and community engagement. The company’s mission is encapsulated in its slogan, ‘To Feed the Human Spirit,’ representing its dedication not only to providing fresh, quality food but also to fostering a positive and supportive environment for its customers and associates alike. Kroger's core values include respect, honesty, integrity, diversity,... Show More

Job Requirements

  • Ability to work without supervision
  • Ability to read shelf tags
  • Basic math skills
  • Excellent oral and written communication skills
  • Previous experience in personal shopping, production, warehouse, stocking, or cashier roles preferred

Job Qualifications

  • Ability to work without supervision
  • Ability to read shelf tags
  • Basic math skills including counting, addition, and subtraction
  • Excellent oral and written communication skills
  • Previous experience as a personal shopper or in a production, warehouse, stocking, or cashier role preferred

Job Duties

  • Select and gather products for customers' on-line orders with attention to freshness and quality
  • Assemble customers' on-line orders
  • Process coupons and payment
  • Deliver and load orders to customers' cars upon arrival
  • Scan and bag orders following all bagging standards
  • Communicate any substitutions or exceptions to customer's order at time of pick-up
  • Meet and exceed customer expectations for shopping ease, variety, freshness, and cleanliness
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines
  • Receive customers' orders, store products in optimal temperature zones
  • Ensure quality and freshness of all items chosen
  • Communicate with customers professionally and timely via portable phone
  • Retrieve and ensure accuracy of customer orders, load orders into cars
  • Provide a positive customer service experience
  • Process orders through point of sale (POS) system
  • Follow policies to determine appropriate substitutions for out-of-stock items
  • Maintain organization and cleanliness of staging areas and equipment
  • Report pricing, scanning, and item discrepancies
  • Inspect equipment and notify management of repair needs
  • Perform required opening and closing procedures
  • Assist in training new team members
  • Meet and exceed productivity standards
  • Work cooperatively in a high-paced, sometimes stressful environment
  • Manage conflict reasonably and cooperatively
  • Act with honesty and integrity regarding customer and business information
  • Follow directions and seek assistance as necessary
  • Provide support to minors, individuals with special needs, and older adults
  • Perform essential job functions with or without reasonable accommodation

A simple hiring platform for hospitality businesses.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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