Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
This hotel property is ideally situated across the street from Austin Straubel International Airport (GRB) and approximately four miles from Lambeau Field, home of the renowned Green Bay Packers. Guests can enjoy convenient access to entertainment options such as the Oneida Casino, connected to the hotel by an interior walkway, and outdoor recreational activities including exceptional golf at Thornberry Creek at Oneida, located less than seven miles away. As part of the Aimbridge Hospitality group, this hotel prides itself on exceptional service standards and operational excellence to provide guests with an outstanding stay experience.
The Room Reservationist at thi... Show More
The Room Reservationist at thi... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations
- Effective listening and communication skills
- Proficiency with financial information and basic arithmetic
- Ability to maintain composure under pressure
Job Qualifications
- College coursework in related field helpful
- Experience in a hotel or related field required
- High school diploma or equivalent required
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations
- Effective listening and understanding skills to address concerns of co-workers and guests
- Proficiency in understanding financial information and basic arithmetic functions
- Ability to maintain composure and objectivity under pressure
Job Duties
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance in compliance with Aimbridge Hospitality standards
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
- Comply with Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations
- Answer all incoming calls promptly and courteously
- Respond to guest inquiries about hotel services and facilities
- Book room reservations while maximizing room revenue and average rate using standard company quoting scenarios
- Collaborate closely with the Sales Department on group bookings
- Update Central Reservations on rates and availability and communicate relevant information to operations staff
- Maintain accurate files and reports
- Handle special reservations such as VIPs, packages, and discounts
- Compile and input information for Rooms Merchandising meetings
- Book and block rooms according to Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements
- Attend Rooms Merchandising meetings and provide input on revenue maximizing trends and opportunities
- Maintain friendly, helpful, and courteous behavior toward guests, managers, and fellow employees
- Complete forecasts as required by management
- Monitor daily sales activity and alert management of sold-out nights, group ceiling status, and potential problems
- Perform duties of Reservations Agent and assist at the front desk as needed
- Attend meetings as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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