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Aimbridge Hospitality

Oneida Hotel - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Our hotel is ideally situated in a prime location just across the street from Austin Straubel International Airport (GRB) and about four miles from Lambeau Field, the iconic home of the Green Bay Packers. Guests appreciate the convenience of easy access to travel hubs and famous sports venues, making our establishment a preferred choice for both business and leisure travelers. Additionally, our property connects directly to Oneida Casino via an interior walkway, providing guests with exciting entertainment options right at their doorstep. For those who enjoy outdoor activities, Thornberry Creek at Oneida is less than seven miles away, offering exceptional... Show More

Job Requirements

  • High school diploma or equivalent
  • prior experience in hotel or customer service roles preferred
  • basic computer skills including familiarity with hotel management software and Microsoft Office
  • excellent verbal and written communication skills
  • strong organizational and multitasking abilities
  • ability to remain calm and professional under pressure

Job Qualifications

  • High school diploma or equivalent
  • experience in a hotel or related field preferred
  • familiarity with hotel management software
  • proficiency with Microsoft Office suite
  • strong interpersonal and communication skills
  • ability to multitask and prioritize in a fast-paced environment
  • problem-solving aptitude

Job Duties

  • Greet guests warmly and provide exceptional customer service
  • manage guest check-ins and check-outs efficiently
  • handle guest inquiries and special requests promptly
  • coordinate with other hotel departments to ensure smooth operations
  • process reservations accurately using hotel management software
  • solve guest issues quickly and professionally
  • manage financial transactions including billing and payments

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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