Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our hotel is conveniently located just across the street from Austin Straubel International Airport (GRB) and only about four miles from the iconic Lambeau Field, the proud home of the Green Bay Packers. Guests enjoy easy access to numerous attractions including the Oneida Casino, which is connected to the hotel by an interior walkway, providing an entertaining gaming experience with tables and slot games. For those who appreciate outdoor activities, the nearby Thornberry Creek at Oneida offers exceptional golfing opportunities less than seven miles from the property. Our hotel is recognized for providing excellent guest services and a welcoming atmosphere... Show More
Job Requirements
- Three to six months related experience or equivalent combination of training and experience
- Alcohol Awareness Certification
- Ability to read, write, and speak the English language
- Ability to identify and resolve problems in a timely manner
- Ability to manage difficult or emotional customer situations
- Ability to maintain a high level of professionalism
- Knowledge of policies and procedures
- Knowledge of safety and security procedures
- Ability to present ideas clearly and concisely
- Ability to meet work schedule demands
- Willingness to work varied hours
Job Qualifications
- Three to six months related experience or equivalent combination of training and experience
- Alcohol Awareness Certification (must comply with State regulations)
- Requires the ability to read, write, and speak the English language
- Ability to identify and resolve problems in a timely manner
- develops alternative solutions and uses reason even when dealing with emotional topics
- Ability to manage difficult or emotional customer situations
- includes the ability to respond promptly to customer needs and requests for service and assistance
- Ability to maintain a high level of professionalism
- treats others with respect and consideration regardless of their status or position
- Knowledge of, and ability to, appropriately interpret and follow policies and procedures
- Knowledge of and ability to adhere to safety and security procedures
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written
- Ability to meet the demands of the work schedule, to be at work and on time
- May occasionally require the ability to work outside of regularly scheduled hours
- Schedules may vary based on business need
Job Duties
- Checks identification of customers to verify age requirements for purchase of alcohol
- Presents menu, answers questions and takes food and beverage orders from guests and/or serving staff
- Prepares drink orders including wine, liquor, and beer
- Prepare appetizers and food items according to recipes and standards
- Monitors seating in lounge/bar area ensuring all guests are served
- Computes bill and accepts payment
- tracks and balances sales receipts
- Attempts to limit problems and liability related to customers' excessive drinking by taking steps such as discontinuing alcohol service and notifying management of potential problem(s)
- Clean bars, work areas, and tables, as well as glasses, utensils, and bar equipment
- Maintains kitchen and lounge station by keeping area tidy
- clean and stock kitchen and bar at the end of each shift
- Plan, organize, and control the operations of the lounge/bar area
- Slice and pit fruit for garnishing drinks
- Arrange bottles and glasses to make attractive displays
- Create drink recipes
- Inventories liquor, food, supplies and equipment weekly
- Order or requisition supplies as needed
- Ensures all temp logs and waste logs are maintained daily
- Receives, dates, and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications
- Ensures tips are reported properly for tax processing
- Other duties as assigned
- Access to back of house areas of the hotel and sensitive information
- Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
- Interact and occasionally have unsupervised contact with guests and/or colleagues
- Maintain a high level of trust and responsibility
- Represent the company with certain level of reputation and good character as well as exercise sound judgement
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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