Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
This opportunity is with a prominent hotel located conveniently near Austin Straubel International Airport and just a few miles from Lambeau Field, home of the Green Bay Packers, in Green Bay, Wisconsin. The hotel is known for its seamless connection to the Oneida Casino through an interior walkway, allowing guests to enjoy gaming options on-site. Additionally, guests can explore outdoor activities such as exceptional golf at Thornberry Creek at Oneida, located less than seven miles away. As a prestigious hospitality establishment, the hotel prides itself on combining luxury, accessibility, and entertainment options to provide an unforgettable experience to its guests.Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of related progressive experience
- Supervisory experience
- Proficiency in Windows operating systems
- Effective communication skills
- Strong problem-solving abilities
- Ability to perform under pressure
- Maintain composure in stressful situations
- Ability to handle workplace problems
- Ability to interpret and adapt complex data
- Strong listening and clarification skills
- Basic financial literacy including arithmetic
Job Qualifications
- High school diploma or equivalent
- At least 2 years of progressive experience in a hotel or related field
- Supervisory experience required
- Proficiency in Windows operating systems
- Ability to convey information and ideas clearly
- Ability to quickly and accurately evaluate and select among alternative actions
- Ability to work well in stressful, high pressure situations
- Ability to maintain composure and objectivity under pressure
- Effective problem-solving skills including anticipation and prevention
- Ability to assimilate and adjust complex information from disparate sources
- Effective listening and communication skills with coworkers and guests
- Ability to understand financial information and perform basic arithmetic
Job Duties
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- Comply with certification requirements including Food Handlers, Alcohol Awareness, CPR and First Aid
- Prepare schedules and wage progress reports for all banquet employees
- Prepare payroll and tip distribution for the banquet department
- Assist in the setup, service and breakdown of banquet functions
- Coordinate all banquet related food and beverage requirements with the appropriate departments
- Keep kitchen informed of accurate counts for plating
- Recruit, hire, train and evaluate all banquet personnel with assistance from Food and Beverage Manager
- Review menu and service with Catering Manager and Food Production Manager
- Maintain up to date details on banquet functions and communicate to supervisors
- Responsible for ongoing training of captains and hourly employees to maintain service standards
- Respond to guests' requests as needed
- Prepare banquet checks, obtain guest signatures and inform client of payment procedures post function
- Notify Banquets Director and F&B Manager of materials and equipment needing ordering or replacement
- Requisition liquor and supplies for banquet bars
- Responsible for safety, sanitation, and cleanliness of service areas
- Manage loss prevention programs among service employees
- Attend weekly Food & Beverage meetings for proper departmental communication
- Participate in MOD coverage as scheduled
- Conduct menu classes as necessary
- Attend daily BEO meetings
- Promote open communication with managers, employees and departments
- Ensure pre-meal meetings are conducted for all functions
- Control and audit alcoholic and non-alcoholic beverages
- Review banquet staff hours for payroll and submit timely to accounting
- Supervise banquet captains and service personnel
- Assist Banquets Director and Catering Manager with special promotions
- Control and maintain all service equipment and submit service requests
- Cross train as manager/supervisor in other F&B outlets
- Assist audio/visual company when needed
- Be familiar with POS system operation
- Correct hazards and notify management
- Submit supply orders to management and maintain inventory
- Handle lost and found items
- Perform other duties as requested by Banquets Director or General Manager
- Access back of house areas and sensitive information responsibly
- Handle cash, prepare deposits, secure and balance bank
- Interact with guests and colleagues, sometimes unsupervised
- Control access to sensitive hotel areas including master keys and secured cabinets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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