Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid training
Job Description
Our hotel offers a prime location directly across from Austin Straubel International Airport (GRB) and just a short four-mile drive from the iconic Lambeau Field, home of the Green Bay Packers. Guests enjoy convenient access to a variety of attractions including the interior-connected Oneida Casino, where entertainment options like table and slot games are readily available. For outdoor enthusiasts, Thornberry Creek at Oneida provides an exceptional golf experience less than seven miles away, making the hotel an ideal hub for both business and leisure travelers alike. The property prides itself on blending modern amenities with a welcoming atmosphere, ensuring a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years progressive experience in a hotel or related field
- Prior supervisory experience
- Proficiency in Windows operating systems
- Strong communication skills
- Ability to evaluate and make decisions quickly and accurately
- Capability to work effectively under pressure
- Maintain composure and objectivity in stressful situations
- Skills in anticipating, preventing, and resolving workplace problems
- Ability to process and adjust complex data
- Effective interpersonal listening and clarification skills
- Competency with financial data and calculations
Job Qualifications
- High school diploma or equivalent
- At least 2 years of progressive experience in hotel or related field
- Supervisory experience
- Proficient in Windows operating systems
- Ability to convey information and ideas clearly
- Ability to quickly evaluate and select among alternative courses of action
- Ability to work well in stressful, high pressure situations
- Ability to maintain composure and objectivity under pressure
- Effective problem handling skills in workplace
- Ability to assimilate complex information from various sources
- Effective listening, understanding and clarifying concerns
- Ability to work with financial information and basic arithmetic
Job Duties
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling
- Maintain high standards of personal appearance and grooming including proper uniform and name tag
- Comply with Aimbridge Hospitality standards and regulations to promote safe and efficient operations
- Comply with certification requirements including Food Handlers, Alcohol Awareness, CPR and First Aid
- Prepare schedules and wage progress reports for banquet associates
- Prepare payroll and tip distribution for the banquet department
- Assist in setup, service and breakdown of banquet functions
- Coordinate banquet food and beverage requirements with relevant departments
- Keep kitchen informed of accurate plating counts
- Recruit, hire, train and evaluate banquet personnel with Food and Beverage Manager
- Review menu and service with Catering Manager and Food Production Manager
- Maintain up to date banquet details and communicate to supervisors
- Provide ongoing training of staff to maintain service standards and guest satisfaction scores
- Respond to guest requests promptly
- Prepare banquet checks, obtain guest signatures and explain payment procedures
- Notify Food and Beverage Manager of materials or equipment needing ordering or replacement
- Requisition liquor for banquet bars
- Ensure safety, sanitation and cleanliness of service areas
- Manage loss prevention programs among service employees
- Attend weekly Food and Beverage meetings to ensure interdepartmental communication
- Participate in required Manager on Duty coverage
- Conduct menu training sessions for staff
- Attend daily Banquet Event Order meetings
- Maintain professional working relationships and promote open communication
- Ensure pre-meal meetings are conducted for all functions
- Control and audit alcoholic and non-alcoholic beverages
- Review banquet staff hours for payroll and submit to accounting
- Supervise banquet captains and observe staff performance
- Assist Food and Beverage and Catering managers with promotions or changes
- Manage maintenance and control of service equipment and write service requests
- Cross-train in other Food and Beverage outlets as necessary
- Assist audio/visual company as needed
- Operate Point of Sale system
- Correct hazards and notify management
- Submit supply orders for approval and maintain inventory
- Handle Lost and Found items per standards
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: