Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
competitive pay
Job Description
Brightline is a pioneering private rapid rail service based in Florida, celebrated for its innovative approach to modern transportation. As the only privately funded passenger rail service in the United States, Brightline offers a premium travel experience blending speed, style, and exceptional customer service to daily commuters and leisure travelers alike. The company prides itself on its commitment to safety, quality, and creating a seamless journey for its guests. Brightline operates luxurious trains that connect major cities, delivering a sophisticated and efficient alternative to traditional transportation, emphasizing comfort and convenience.
The role of Onboard Lead at Brightline is a v... Show More
The role of Onboard Lead at Brightline is a v... Show More
Job Requirements
- High school diploma or GED
- minimum six months experience in guest service sales or food and beverage service
- ability to work any shift including weekends and holidays
- knowledge of safety protocols
- understanding of foodborne illness prevention and health regulations
- effective communication skills in English
- physical ability to perform manual tasks and safety procedures in a moving train environment
- ability to lift and move objects up to 50 pounds
- professional appearance standards
- willingness to work variable schedules
Job Qualifications
- High school diploma or GED required
- some college or vocational training preferred
- minimum of six months experience in guest service sales or food and beverage service
- knowledge of safety protocols and ability to report concerns promptly
- understanding of foodborne illness prevention and health regulations
- proven ability to interact effectively with guests management and teammates under pressure
- skill in handling and resolving escalated guest concerns using strong problem-solving and decision-making abilities
- detail-oriented with adaptability to handle various situations
- effective communication skills and interpersonal skills for engaging with guests teammates and stakeholders
- ability to clearly convey information and instructions
- maintain a professional neat and well-groomed appearance
- good physical condition to handle job demands including safety procedures in a moving train environment
- capable of climbing pushing pulling walking standing and bending repeatedly
- frequently lifting or moving objects up to 50 pounds
Job Duties
- Assist guests in locating their seats and escort them as appropriate
- provide assistance with guest baggage as needed
- provide food and beverage service to guests throughout the train using strategic selling techniques
- have complete knowledge of all food and beverage menu offerings
- prepare and serve hot and cold beverages and snacks adhering to company standards
- serve alcoholic beverages adhering to company established standards including verifying identification
- assist in handling and solving escalated guest concerns in an open friendly professional and confident manner
- pay close attention to guests with special needs guests with children or guests with heavy luggage
- ensure that all possible assistance and information is provided to guests during periods of service disruption
- assist the onboard supervisor in using designated communication systems to confirm the train is ready for departure and arrival
- maintain communication with the onboard team and leadership throughout the shift
- deliver public address announcements providing friendly journey information and positive messages to guests
- monitor and review all Brightline communication channels including company intranet during work hours
- ensure all onboard activities are carried out safely and to Brightline standards
- report safety concerns immediately
- follow company protocols to manage any unscheduled or emergency situations as trained
- inspect service support areas to ensure adherence to company sanitation requirements
- complete necessary reports and file appropriately and report equipment issues
- process credit card transactions for purchases via a mobile point of sale device
- assist management in monitoring inventory levels and guiding teammates to complete tasks
- receive and inspect food and beverage carts with attendants to ensure product consistency
- monitor onboard offerings and inventory levels and advise the onboard supervisor
- assist in training newly hired train attendants on steps of service and safety standards
- prepare shift reports including headcount safety and security matters delays incidents guest experience and maintenance concerns
- provide light cleaning and resetting of the train at station turn-around and final terminals
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: