Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Abercrombie & Kent is a globally recognized luxury travel company specializing in creating exceptional, personalized travel experiences for discerning clients around the world. Founded over half a century ago, the company has built a reputation for unparalleled service, bespoke itineraries, and exclusive access to some of the world's most extraordinary destinations. Abercrombie & Kent offers a range of travel options that include luxury tours, safaris, river cruises, and ocean cruises, all crafted to meet the highest standards of comfort and exclusivity. As a pioneer in the luxury travel industry, Abercrombie & Kent continues to innovate while maintaining a strong commitment... Show More
Job Requirements
- 2 to 5 years of experience in the hospitality industry
- Luxury cruise line experience preferred
- College degree/diploma or hotel or tourism school preferred
- Ability to manage multiple priorities effectively
- Strong interpersonal and communication skills
- Availability to work Monday through Friday with weekend and holiday availability
- Ability to work in a hybrid environment
- Professional demeanor and customer service orientation
Job Qualifications
- College degree/diploma or hotel or tourism school preferred
- Minimum of 2 to 5 years experience in a luxury hotel or cruise line preferred
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong interpersonal skills
- Extensive knowledge of onboard Hotel Operations preferred
Job Duties
- Serve as the primary liaison between the Sales/Groups departments and shipboard team for all onboard events
- Manage and maintain all event documentation ensuring files are accurate and up to date
- Ensure all onboard event policies and procedures are upheld at all times
- Clearly communicate event requirements and details to onboard teams to ensure seamless execution
- Facilitate dining reservations for groups process approvals and process dining blocks in MXP
- Report any IT-related issues promptly to the Guest Experience Manager
- Participate in meetings and phone calls professionally and courteously ensure all voicemail messages are returned within 24 hours
- Provide the OBGS team with complete onboard event files for inclusion in Cruise Notes
- Prepare and coordinate group amenities special requests gift orders and other preferences ensuring timely delivery to ships
- Demonstrate a friendly patient and professional demeanor in all guest and internal interactions
- Participate in cross-departmental training programs to strengthen knowledge of Crystal's brand standards and operational procedures
- Assist Management of Hotel Operations with any day-to-day operational matters and other projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter