Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
On-call
Benefits
On-site housing
hourly wage
flexible schedule
Professional development opportunities
supportive work environment
Equal opportunity employer
Job Description
Our company is a reputable hospitality establishment committed to providing exceptional guest experiences. We pride ourselves on maintaining a welcoming and safe environment for all guests through attentive and personalized service. As a part-time, on-call operation, we strive to ensure the comfort and satisfaction of our guests at all times, including after regular office hours. To support our service commitment, we offer an on-site living arrangement for the On-Site Guest Service Representative, which is a core element of this position and included as part of the total compensation package. The hourly rate for this role is $14.00, reflecting our dedication... Show More
Job Requirements
- High school diploma or GED
- Six months or more experience in customer service
- Ability to work part time on call hours
- Willingness to live on site in a provided guest room
- Ability to respond promptly to emergencies and guest needs
- Knowledge of safety and security procedures
- Ability to handle cash securely
- Excellent communication skills
- Ability to perform routine property and security checks
- Basic computer skills including Microsoft Office
- Ability to work independently
Job Qualifications
- High school diploma or GED
- Six months or more experience in customer service
- Cash-handling experience
- Knowledge of Microsoft Office products
- Familiarity with hospitality guest management systems
- Excellent verbal and written communication skills
- Good organizational and detail-oriented skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and issue resolution skills
- Ability to work independently with limited supervision
Job Duties
- Respond to guest needs and concerns in a professional and courteous manner both in person and on the phone after office hours
- Call GM immediately regarding safety and security issues or urgent concerns
- Utilize and follow all safety and security procedures
- Establish good communication and professional relationships with guests
- Ensure an excellent first impression for all guests and potential guests
- Offer assistance and concierge services regarding hotel and community
- Ensure a warm and welcoming check-in and departure experience
- Coordinate with housekeeping, maintenance, sales and operations teams
- Assist in processing laundry
- Handle secure cash processing procedures
- Manage confidential information for company and guests
- Administer key control procedures
- Conduct routine property security walks
- Ensure all storage and employee areas are secured nightly
- Verify ID and provide access for locked-out guests
- Assist guests with minor maintenance issues
- Perform additional tasks as assigned by supervisor
- Keep property clean and free of trash
- Follow on call schedule from 9 pm to 8 am
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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