Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $33.95
Benefits
Hourly wage increases
Paid training
Employee Discounts
Career development opportunities
Diverse and Inclusive Work Environment
Health Insurance
Paid Time Off
Job Description
JW Marriott Los Angeles LALIVE is part of the luxury portfolio of Marriott International, renowned for its collection of more than 100 elegant hotels located in prestigious city centers and resort destinations worldwide. Marriott International is a global leader in the hospitality industry, recognized for its commitment to delivering exceptional guest experiences and fostering a diverse and inclusive work environment. JW Marriott properties focus on combining luxury with holistic wellness, ensuring that employees are supported and empowered to perform at their best. Known for valuing employees as the core of its success, JW Marriott believes that happy employees lead to... Show More
Job Requirements
- High school diploma or equivalent
- Less than 1 year of related work experience
- No supervisory experience required
- Ability to stand or walk for long periods
- Ability to lift or handle up to 10 pounds without assistance
- Proficiency in using reservation software
- Strong customer service and communication skills
- Commitment to company policies and appearance standards
Job Qualifications
- High school diploma or GED equivalent
- Less than 1 year of related work experience
- No supervisory experience required
- Excellent communication skills
- Ability to manage multiple tasks efficiently
- Customer service oriented
- Basic knowledge of spa or salon services preferred
- Proficient with reservation software systems
- Ability to maintain professionalism and confidentiality
- Positive attitude and strong teamwork skills
Job Duties
- Program spa and salon services for individuals and large groups using the reservation software system
- Call guests to confirm scheduled services
- Respond to questions regarding available services
- Update reservation and cancellation lists throughout the day
- Inform providers about last-minute changes
- Resolve scheduling issues working with supervisors or managers
- Register guests upon arrival and verify appointment details
- Provide general guidance about the spa
- Promote and sell spa or salon services
- Manage cash drawer accuracy and security
- Process guest payments and obtain payment authorizations
- Accept and record cash tips
- Reconcile, scan, and deliver receipts to accounting
- Notify engineering of maintenance and repair needs
- Report accidents, injuries, and unsafe conditions to management
- Comply with company policies and procedures
- Maintain professional appearance and confidentiality
- Greet guests according to company standards
- Anticipate and respond to guest needs
- Assist guests with disabilities
- Communicate clearly and professionally
- Handle telephone calls using proper protocols
- Foster positive workplace relationships
- Adhere to quality assurance standards
- Stand, walk or sit for extended periods
- Move and handle objects up to 10 pounds without assistance
- Perform other reasonable duties as requested by supervisors
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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