Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $32.95
Work Schedule
Standard Hours
Benefits
Competitive wages
Training and development opportunities
recognition programs
Diverse and Inclusive Work Environment
Employee wellness programs
Paid Time Off
Employee Discounts
Job Description
JW Marriott Los Angeles LALIVE, located at 900 W Olympic Blvd in Los Angeles, California, is part of the luxury portfolio of Marriott International, renowned worldwide for its exceptional hospitality and commitment to guest satisfaction. JW Marriott represents more than 100 distinguished hotels situated in prominent urban centers and prestigious resort locations globally. This establishment prides itself on creating an unparalleled work environment where employees are valued, supported, and inspired to achieve their best. JW Marriott's philosophy centers on the belief that happy employees lead to happy guests, fostering a workplace culture that emphasizes confidence, innovation, authenticity, and intuition, while... Show More
Job Requirements
- High school diploma or equivalent
- Less than one year of related experience
- Ability to stand, sit or walk for extended periods
- Ability to lift or move objects up to 10 pounds
- No supervisory experience required
- No licenses or certifications required
Job Qualifications
- High school diploma or equivalent
- Less than one year of related work experience
- No supervisory experience required
- No licenses or certifications required
- Strong communication skills
- Customer service orientation
- Ability to use reservation software
- Attention to detail
- Ability to handle cash transactions
- Professional appearance
- Ability to work collaboratively in a team environment
Job Duties
- Program spa and beauty salon services for individuals and groups using the reservation software
- Call guests to confirm scheduled services
- Respond to questions about available services
- Update reservation and cancellation lists throughout the day
- Inform providers of last-minute changes and resolve scheduling issues with supervisors or managers
- Register guests upon arrival, confirm name, and provide general orientation about the spa
- Promote and sell spa or beauty salon services
- Manage cash drawer, ensure accuracy, obtain change for transactions, and secure the cash
- Process guest payments and obtain payment authorization as required
- Accept and record employee cash tips
- Reconcile, scan, and deliver receipts to Accounting
- Notify Engineering of maintenance and repair needs
- Report accidents, injuries, and unsafe working conditions to the manager
- Follow company policies and procedures, maintain professional personal appearance, ensure confidentiality, and protect company assets
- Greet guests according to company standards, anticipate and meet service needs, assist guests with disabilities
- Maintain professional communication and telephone etiquette
- Cultivate positive working relationships
- Comply with quality assurance standards
- Stand, sit or walk for extended periods
- Move or lift objects weighing up to 10 pounds
- Perform other reasonable duties as assigned by supervisors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: