Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Cleveland Downtown is a premium hotel establishment that operates as part of the expansive MCR portfolio, one of the United States' largest hotel owner-operators. Renowned for offering clean, safe, and friendly accommodations, Hilton Garden Inn Cleveland Downtown delivers a high standard of hospitality to guests, ensuring an enjoyable stay in the vibrant downtown Cleveland area. The hotel emphasizes exceptional guest satisfaction, immaculate cleanliness, consistent product quality, and seamless teamwork. These core values shape the hotel guest experience and foster a professional and welcoming environment for both guests and staff alike. Hilton Garden Inn Cleveland Downtown provides a... Show More
Job Requirements
- High school diploma or equivalent preferred
- Experience in hospitality, service, or consumer-facing roles preferred
- Positive attitude and willingness to learn
- Ability to follow instructions and meet deadlines
- Provide friendly service with a smile
- Flexible availability including days, nights, weekends, and holidays
- Punctuality with mandatory clock-in and clock-out compliance
- Ability to provide prior notice when unable to work scheduled shifts
- Physical ability to stand for extended periods and perform repetitive motions
- Ability to communicate effectively in English
- Must adhere to hotel and labor policies at all times
Job Qualifications
- Experience in a hospitality or consumer-facing service role preferred
- Positive attitude and willingness to learn
- Knowledge of safe food handling practices is beneficial
- Strong communication and customer service skills
- Ability to use point of sale (POS) systems
- Familiarity with specialty drink preparation
- Ability to work collaboratively in a team environment
- Basic knowledge of hotel amenities and services
- Ability to maintain cleanliness and organization
- Understanding of guest relations principles
- Flexibility to work days, nights, weekends, and holidays
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Take food and beverage orders accurately
- Deliver hot to order items promptly from kitchen to tables
- Prepare coffee and specialized drinks as a barista
- Clear, clean, and reset tables for dining
- Input orders into POS system and complete accurate payment transactions
- Observe diners and respond efficiently to guest requests
- Escort guests to tables as needed
- Ensure compliance with food safety, proper product rotation, dating, labeling, and cleaning procedures
- Assist in maintaining the cleanliness of the restaurant and surrounding areas
- Complete daily inventory prep and side work tasks as assigned
- Demonstrate knowledge of hotel features, amenities, and operating hours
- Handle challenging guest situations with hospitality and urgency
- Communicate clearly and professionally with team members
- Wear a clean, approved uniform with a name tag and maintain grooming standards
- Participate actively in teamwork to create a welcoming environment and positive workplace
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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