Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.59
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional Development
Job Description
The American Cancer Society is a nationwide organization dedicated to eliminating cancer as we know it. Backed by a workforce of passionate employees and 1.3 million volunteers, the society is committed to advancing its lifesaving mission every day. The culture at the American Cancer Society is one of diversity and inclusion, drawing from a wide range of backgrounds and experiences to better serve the communities affected by cancer. This inclusive environment fosters collaboration, innovation, and a shared sense of purpose in striving toward a cancer-free future.
Hope Lodge, a vital part of the American Cancer Society, provides free lodgi... Show More
Hope Lodge, a vital part of the American Cancer Society, provides free lodgi... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality, guest services, or a related field preferred
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency with computer systems including Microsoft Office and reservation software
- ability to handle multiple tasks efficiently
- availability to work flexible hours including evenings, weekends, and holidays
- physical stamina to stand and walk for extended periods and to lift and move luggage as needed
Job Qualifications
- High school diploma or equivalent
- additional education or training in hospitality management or customer service is a plus
- previous experience in hospitality, guest services, or a related field is preferred
- excellent communication and interpersonal skills with a friendly and empathetic demeanor
- strong organizational and multitasking abilities with attention to detail
- proficiency in computer skills including Microsoft Office Suite and reservation systems
- proficiency in using multi line telephone systems
- ability to work independently and as part of a team in a fast-paced environment
- availability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- assist guests with check-in and check-out procedures ensuring a smooth and pleasant experience
- provide information about Hope Lodge amenities, services, and local attractions
- handle guest inquiries, requests, and concerns promptly and professionally
- maintain a neat and organized front desk area ensuring a welcoming atmosphere for guests
- manage transportation services for guests including arranging transportation to and from appointments
- coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- drive guests to appointments in a safe and courteous manner adhering to traffic laws and regulations
- maintain cleanliness and safety of transportation vehicles performing routine inspections and maintenance as needed
- manage incoming calls, emails, and correspondence directing them to appropriate staff members
- maintain accurate guest records including check-in/out information, contact details, and special requests
- process reservations and room assignments in accordance with established procedures
- assist with administrative tasks such as filing, data entry, and photocopying
- monitor the lobby area and ensure the safety and security of guests and property
- implement security protocols and procedures including guest identification and access control
- respond to emergencies or incidents promptly and effectively following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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