AMERICAN CANCER SOCIETY logo

AMERICAN CANCER SOCIETY

On-Call Concierge - Hope Lodge

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $19.54
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs

Job Description

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With a strong presence across the United States, ACS mobilizes a powerful community of employees and 1.3 million volunteers, all committed to advancing groundbreaking research, providing vital support services, and advocating for cancer prevention and education. The organization is known for its inclusive and diverse culture, embracing individuals from various backgrounds and experiences, which helps it serve communities more effectively and compassionately. ACS is driven by a passionate and purposeful mission to end cancer as we know it, ensuring that... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum 1 year customer service experience
  • ability to work independently and multitask
  • proficiency in Microsoft Office and multi-line phone systems
  • strong communication and interpersonal skills
  • excellent customer service and problem-solving skills
  • ability to work flexible hours including evenings or weekends
  • minimal travel required
  • physical ability to stand and walk for extended periods
  • ability to lift and move luggage or packages
  • capacity to perform manual tasks such as carrying luggage or opening doors
  • physical endurance to handle multiple tasks and assist guests in a fast-paced environment

Job Qualifications

  • High school diploma or equivalent
  • additional education or training in hospitality management or customer service is a plus
  • previous experience in hospitality, guest services, or a related field is preferred
  • minimum 1 year of customer service experience
  • strong communication and interpersonal skills
  • ability to work independently and multitask
  • proficiency in Microsoft Office and multi-line phone systems
  • excellent customer service and problem-solving skills
  • ability to work flexible hours including evenings or weekends

Job Duties

  • Greet guests and manage check-in and check-out procedures
  • provide information about lodge amenities and community resources
  • coordinate transportation and EMPOWER Program services and schedules
  • respond to guest requests, concerns, and emergencies
  • maintain organized front desk area and accurate guest records
  • monitor lobby security and implement safety protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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