AMERICAN CANCER SOCIETY logo

AMERICAN CANCER SOCIETY

On Call Concierge, Hope Lodge

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $18.59
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs

Job Description

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. With 1.3 million volunteers and a passionate team of employees, the organization continually strives to improve cancer patients' lives through research, education, advocacy, and support services. Known for its commitment to diversity and inclusion, the American Cancer Society cultivates a workplace culture that celebrates varied backgrounds and experiences, allowing the organization to serve its diverse communities effectively and compassionately. The society’s mission is a heartfelt calling that inspires its workforce to dedicate their talents to making a meaningful difference in... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of customer service experience
  • Ability to work flexible hours including evenings and weekends
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Ability to handle extended periods of standing and walking
  • Ability to occasionally lift and move luggage or packages
  • Ability to perform manual tasks such as carrying luggage or opening doors during guest interactions
  • Physical endurance to manage a fast-paced environment

Job Qualifications

  • High school diploma or equivalent
  • Additional education or training in hospitality management or customer service is a plus
  • Previous experience in hospitality, guest services, or a related field is preferred
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills
  • Ability to work flexible hours including evenings and weekends

Job Duties

  • Greet guests and manage check-in and check-out procedures
  • Provide information about lodge amenities and community resources
  • Coordinate transportation and EMPOWER Program services and schedules
  • Respond to guest requests, concerns, and emergencies
  • Maintain organized front desk area and accurate guest records
  • Monitor lobby security and implement safety protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location