AMERICAN CANCER SOCIETY logo

AMERICAN CANCER SOCIETY

On-Call Concierge, Hope Lodge

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs

Job Description

The American Cancer Society is a nationwide organization dedicated to eliminating cancer as a major health problem by supporting cancer research, prevention, and patient services. Operating with the support of over 1.3 million volunteers and a diverse workforce, the Society embraces a mission-driven culture committed to improving the lives of cancer patients and their families across communities. The organization places a strong emphasis on creating an inclusive work environment that values diverse backgrounds and experiences, fueling innovation and empathetic care in its programs and services. As a leading nonprofit in the health sector, the American Cancer Society offers opportunities for... Show More

Job Requirements

  • High school diploma or equivalent
  • Additional education or training in hospitality management or customer service is a plus
  • Previous experience in hospitality, guest services, or a related field is preferred
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills
  • Ability to work flexible hours including evenings/weekends

Job Qualifications

  • High school diploma or equivalent
  • Additional education or training in hospitality management or customer service is a plus
  • Previous experience in hospitality, guest services, or a related field is preferred
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills
  • Ability to work flexible hours including evenings/weekends

Job Duties

  • Greet guests and manage check-in and check-out procedures
  • Provide information about lodge amenities and community resources
  • Coordinate transportation and EMPOWER Program services and schedules
  • Respond to guest requests, concerns, and emergencies
  • Maintain organized front desk area and accurate guest records
  • Monitor lobby security and implement safety protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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