Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.59
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional Development
Job Description
The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health concern. Founded in 1913, ACS has grown to encompass a vibrant community of employees and 1.3 million volunteers who work tirelessly to raise awareness, fund research, and provide support to cancer patients and their families. The organization fosters a culture rich in diversity and inclusion, valuing a broad range of backgrounds and experiences to better serve the many communities affected by cancer across the United States. ACS is steadfast in its mission to improve the lives of cancer patients by providing... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality guest services or related field preferred
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency in computer skills including Microsoft Office Suite and reservation systems
- ability to work independently and as part of a team
- availability to work flexible hours including evenings weekends and holidays
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality guest services or related field preferred
- excellent communication and interpersonal skills with a friendly and empathetic demeanor
- strong organizational and multitasking abilities with attention to detail
- proficiency in computer skills including Microsoft Office Suite and reservation systems
- proficiency in using multi line telephone systems
- ability to work independently and as part of a team in a fast paced environment
- availability to work flexible hours including evenings weekends and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- assist guests with check-in and check-out procedures ensuring a smooth and pleasant experience
- provide information about Hope Lodge amenities services and local attractions
- handle guest inquiries requests and concerns promptly and professionally
- maintain a neat and organized front desk area ensuring a welcoming atmosphere for guests
- manage transportation services for guests including arranging transportation to and from appointments
- coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- drive guests to appointments in a safe and courteous manner adhering to traffic laws and regulations
- maintain cleanliness and safety of transportation vehicles performing routine inspections and maintenance as needed
- manage incoming calls emails and correspondence directing them to the appropriate staff members
- maintain accurate guest records including check-in/out information contact details and special requests
- process reservations and room assignments in accordance with established procedures
- assist with administrative tasks such as filing data entry and photocopying
- monitor the lobby area and ensure the safety and security of guests and property
- implement security protocols and procedures including guest identification and access control
- respond to emergencies or incidents promptly and effectively following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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