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AMERICAN CANCER SOCIETY

On-Call Concierge, Hope Lodge

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional Development

Job Description

The American Cancer Society is a nationwide, community-based health organization dedicated to eliminating cancer as a major health problem. Established over a century ago, the organization has continuously evolved to address the needs of those impacted by cancer through research, education, advocacy, and patient services. With a large network of 1.3 million volunteers and passionate employees, the American Cancer Society strives each day to raise the bar in the fight against cancer and improve the quality of lives affected by this disease. As a leader in cancer support and care, the society emphasizes diversity, inclusion, and community engagement to better... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of customer service experience
  • Ability to work flexible hours including evenings and weekends
  • Proficiency in Microsoft Office and multi-line phone systems
  • Strong communication and interpersonal skills
  • Ability to work independently
  • Excellent customer service and problem-solving skills
  • Ability to stand and walk for extended periods
  • Capability to lift and move luggage or packages
  • Physical endurance to handle a fast-paced environment

Job Qualifications

  • High school diploma or equivalent
  • Additional education or training in hospitality management or customer service is a plus
  • Previous experience in hospitality, guest services, or a related field is preferred
  • Minimum 1 year of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work independently and multitask
  • Proficiency in Microsoft Office and multi-line phone systems
  • Excellent customer service and problem-solving skills
  • Ability to work flexible hours including evenings and weekends

Job Duties

  • Greet guests and manage check-in and check-out procedures
  • Provide information about lodge amenities and community resources
  • Coordinate transportation and EMPOWER Program services and schedules
  • Respond to guest requests, concerns, and emergencies
  • Maintain organized front desk area and accurate guest records
  • Monitor lobby security and implement safety protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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