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AMERICAN CANCER SOCIETY

On-Call Concierge, Hope Lodge

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional development programs

Job Description

The American Cancer Society is a renowned nonprofit organization dedicated to eliminating cancer in all its forms. With the collaboration of over 1.3 million volunteers and numerous employees, the Society strives to increase awareness, provide support to patients, and contribute to groundbreaking research. This compelling mission is continuously advanced by a passionate and diverse team who bring a wealth of experience from various backgrounds to better meet the needs of their communities nationwide. The organization fosters an inclusive culture that values diversity and encourages personal fulfillment through impactful work that touches countless lives.

The American Cancer Society is curren... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in hospitality, guest services, or related field preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency in computer applications including Microsoft Office Suite
  • Proficiency in using multi line telephone systems
  • Ability to work independently and collaboratively
  • Availability to work flexible hours including evenings, weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality, guest services, or a related field is preferred
  • Excellent communication and interpersonal skills, with a friendly and empathetic demeanor
  • Strong organizational and multitasking abilities, with attention to detail
  • Proficiency in computer skills, including Microsoft Office Suite and reservation systems
  • Proficiency in using multi line telephone systems
  • Ability to work independently and as part of a team in a fast paced environment
  • Availability to work flexible hours, including evenings, weekends, and holidays

Job Duties

  • Greet guests and visitors with warmth and hospitality upon arrival
  • Assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
  • Provide information about Hope Lodge amenities, services, and local attractions
  • Handle guest inquiries, requests, and concerns promptly and professionally
  • Maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
  • Manage transportation services for guests, including arranging transportation to and from appointments
  • Coordinate transportation schedules and ensure timely pick-up and drop-off for guests
  • Drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
  • Maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
  • Manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
  • Maintain accurate guest records, including check-in/out information, contact details, and special requests
  • Process reservations and room assignments in accordance with established procedures
  • Assist with administrative tasks such as filing, data entry, and photocopying
  • Monitor the lobby area and ensure the safety and security of guests and property
  • Implement security protocols and procedures, including guest identification and access control
  • Respond to emergencies or incidents promptly and effectively, following established protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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