On-Call Concierge, Hope Lodge

Norristown, PA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Retirement Plan

wellness programs

Professional development programs

Job Description

The American Cancer Society is a renowned nonprofit organization dedicated to eliminating cancer in all its forms. With the collaboration of over 1.3 million volunteers and numerous employees, the Society strives to increase awareness, provide support to patients, and contribute to groundbreaking research. This compelling mission is continuously advanced by a passionate and diverse team who bring a wealth of experience from various backgrounds to better meet the needs of their communities nationwide. The organization fosters an inclusive culture that values diversity and encourages personal fulfillment through impactful work that touches countless lives.

The American Cancer Society is curren... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hospitality, guest services, or related field preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in computer applications including Microsoft Office Suite
Proficiency in using multi line telephone systems
Ability to work independently and collaboratively
Availability to work flexible hours including evenings, weekends and holidays

Job Qualifications

High school diploma or equivalent
Previous experience in hospitality, guest services, or a related field is preferred
Excellent communication and interpersonal skills, with a friendly and empathetic demeanor
Strong organizational and multitasking abilities, with attention to detail
Proficiency in computer skills, including Microsoft Office Suite and reservation systems
Proficiency in using multi line telephone systems
Ability to work independently and as part of a team in a fast paced environment
Availability to work flexible hours, including evenings, weekends, and holidays

Job Duties

Greet guests and visitors with warmth and hospitality upon arrival
Assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
Provide information about Hope Lodge amenities, services, and local attractions
Handle guest inquiries, requests, and concerns promptly and professionally
Maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
Manage transportation services for guests, including arranging transportation to and from appointments
Coordinate transportation schedules and ensure timely pick-up and drop-off for guests
Drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
Maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
Manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
Maintain accurate guest records, including check-in/out information, contact details, and special requests
Process reservations and room assignments in accordance with established procedures
Assist with administrative tasks such as filing, data entry, and photocopying
Monitor the lobby area and ensure the safety and security of guests and property
Implement security protocols and procedures, including guest identification and access control
Respond to emergencies or incidents promptly and effectively, following established protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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