Job Overview
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional Development
Job Description
The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer through research, education, advocacy, and patient support. With a rich history of more than a century, the organization is driven by the commitment of its 1.3 million volunteers and dedicated employees who work tirelessly every day to improve the lives of cancer patients and their families. The American Cancer Society embraces a culture of diversity and inclusion to better serve the many communities impacted by cancer across the United States. This culture fuels the organization’s mission to free the world from the pain and suffering caused... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality, guest services, or related field preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in computer skills including Microsoft Office Suite
- Proficiency in using multi-line telephone systems
- Ability to work independently and as part of a team in a fast-paced environment
- Availability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality, guest services, or related field preferred
- Excellent communication and interpersonal skills with a friendly and empathetic demeanor
- Strong organizational and multitasking abilities with attention to detail
- Proficiency in computer skills including Microsoft Office Suite and reservation systems
- Proficiency in using multi-line telephone systems
- Ability to work independently and as part of a team in a fast-paced environment
- Availability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- Assist guests with check-in and check-out procedures ensuring a smooth and pleasant experience
- Provide information about Hope Lodge amenities, services, and local attractions
- Handle guest inquiries, requests, and concerns promptly and professionally
- Maintain a neat and organized front desk area ensuring a welcoming atmosphere
- Manage transportation services for guests including arranging transportation to and from appointments
- Coordinate transportation schedules ensuring timely pick-up and drop-off for guests
- Drive guests to appointments in a safe and courteous manner adhering to traffic laws
- Maintain cleanliness and safety of transportation vehicles performing routine inspections and maintenance
- Manage incoming calls, emails, and correspondence directing them to appropriate staff members
- Maintain accurate guest records including check-in/out information and special requests
- Process reservations and room assignments in accordance with established procedures
- Assist with administrative tasks such as filing, data entry, and photocopying
- Monitor the lobby area ensuring the safety and security of guests and property
- Implement security protocols including guest identification and access control
- Respond to emergencies or incidents promptly following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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