Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs
Job Description
The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded in 1913, the society has grown to become one of the most recognized and trusted names in cancer research, education, advocacy, and support services. With a dedicated workforce of employees and over 1.3 million volunteers, the organization tirelessly works to improve cancer prevention, early detection, and treatment to save lives and improve quality of life for those affected by the disease. The society's operations span across various states, engaging local communities through outreach programs, fundraising events, and direct patient... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality, guest services, or a related field preferred
- availability to work flexible hours, including evenings, weekends, and holidays
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency in computer skills
- physical stamina to stand for extended periods and lift/move luggage
- ability to maintain a neat and welcoming front desk environment
- valid driving ability and safe driving record
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality, guest services, or a related field preferred
- excellent communication and interpersonal skills, with a friendly and empathetic demeanor
- strong organizational and multitasking abilities, with attention to detail
- proficiency in computer skills, including Microsoft Office Suite and reservation systems
- proficiency in using multi-line telephone systems
- ability to work independently and as part of a team in a fast-paced environment
- availability to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
- provide information about Hope Lodge amenities, services, and local attractions
- handle guest inquiries, requests, and concerns promptly and professionally
- maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
- manage transportation services for guests, including arranging transportation to and from appointments
- coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
- maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
- manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
- maintain accurate guest records, including check-in/out information, contact details, and special requests
- process reservations and room assignments in accordance with established procedures
- assist with administrative tasks such as filing, data entry, and photocopying
- monitor the lobby area and ensure the safety and security of guests and property
- implement security protocols and procedures, including guest identification and access control
- respond to emergencies or incidents promptly and effectively, following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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