Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $17.50
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Employee Discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a distinguished hospitality company with over 75 years of history, offering a diverse portfolio of nearly 60 unique hotels and resorts across three continents. Rooted in the traditions of classic mid-20th century hoteliers, Sonesta provides guests with authentic experiences that reflect the local culture and personality of each destination. Committed to warm, welcoming service, Sonesta prides itself on exceeding guest expectations while fostering a nurturing environment for its employees. The company views itself not just as a hotel management entity but also as an integral part of the communities it serves, valuing individuality and continuous development of its... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in banquet or food service preferred
- Must be able to work flexible hours including nights, weekends, and holidays
- Ability to stand for long periods and lift up to 25 pounds
- Strong interpersonal and communication skills
- Ability to provide exceptional customer service
- Familiarity with liquor liability laws
- Must attend all designated staff meetings and training sessions
- Ability to work as part of a team
- Ability to maintain a neat and professional appearance
Job Qualifications
- Track record of delivering exceptional guest or client experience
- Strong communication skills
- Appropriate professional appearance and demeanor
- Ability to handle cash, vouchers, coupons, and credit cards as needed
- Ability to bus and set-up tables throughout shift to expedite and improve services within restaurant
- Maintain clean surroundings
- Follows Sonesta's grooming standards
- Occasional lifting up to 25 pounds
- Pushing supply carts
- Carrying trays
Job Duties
- Must have complete knowledge of service time, menu, and specials for each function assigned
- Service every function according to Sonesta Service Standards
- Always inquire if additional service is needed
- Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests' requests
- Responsible to learn about the VIPs in each function and their special needs
- Complete all side duties as assigned
- Must minimize breakage
- Attend all designated staff meetings and training sessions
- Perform all banquet side work as designated by the supervisor
- Efficiently and properly perform all service standards
- Attend to all needs of the guests during functions, paying special attention to diets or any special orders
- Report to Supervisor any need for housekeeping and/or repairs of any equipment or function areas
- Must be familiar with and adhere to all liquor liability laws
- Must attend all designated pre-meal meetings
- Responsible for setting up banquet area
- Adhere to predefined drink service guidelines and responsible for beverage familiarization
- Perform any other duties assigned by management
- Maintain a neat and professional appearance
- Maintain an awareness of liquor costs and minimize waste
- Ability to open and close the shift assigned
- Must serve all guests in consistent manner, using Sonesta Service Standards
- Must be able to bus tables and re-set them as needed
- Must know the function menu and be able to describe the items to guests
- Must be able to resolve guests' issues and create an amazing experience
- Must be able to communicate and maintain a positive relationship with culinary and stewarding staff
- Maintain an awareness of all functions, events and meetings taking place at any given time
- Control heavy volume at pick times
- Knowledge of hotel property
- Inform the guest about buffets, hotel activities and community
- Attend to and anticipate guest's needs
- Greet guests
- Anticipate guest's needs to create an amazing experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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