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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Whataburger is a beloved American fast-food restaurant chain known for its commitment to quality, customer service, and a distinctive menu that emphasizes freshly made, delicious burgers. Founded in 1950 and headquartered in San Antonio, Texas, Whataburger has grown into an iconic regional brand with a strong presence primarily in the Southern United States. The company prides itself on its customer-first approach, community involvement, and a culture that values employees and fosters innovation. With numerous locations and a loyal customer base, Whataburger continues to evolve with technological advancements to meet modern consumers’ expectations while maintaining its traditional Southern charm and hospitality.Show More
Job Requirements
- Bachelor’s degree or equivalent work experience required
- 10+ years of experience in digital commerce or eCommerce
- Proven experience owning first-party and third-party commerce performance
- Experience managing fulfillment and third-party marketplace growth
- Experience with P&L or KPI accountability
- Experience scaling digital commerce platforms
- Preferably experience in QSR, retail, or hospitality sectors
- Excellent leadership and communication skills
Job Qualifications
- Bachelor’s degree or equivalent work experience
- 10+ years’ experience with digital, eCommerce preferred
- Experience with direct ownership of first-party and third-party commerce performance including fulfillment, marketplace growth, and P&L or KPI accountability
- Experience scaling digital commerce during periods of rapid growth, transformation, or platform modernization
- Experience in QSR, retail, or hospitality environments with high-volume, multi-location operations preferred
- Strong leadership and communication skills
- Analytical and strategic thinking capabilities
Job Duties
- Set the product vision and growth strategy for Whataburger's end-to-end digital commerce ecosystem
- Own the omnichannel roadmap across web, mobile app, kiosks, and delivery platforms
- Drive digital performance outcomes including conversion, frequency, average check, digital mix, marketplace contribution, and guest satisfaction
- Lead first-party digital ordering and fulfillment strategy ensuring reliable, accurate, and fast experiences
- Own third-party marketplace strategy and performance including partner relationships, growth initiatives, marketing optimization, pricing, promotions, and operational quality
- Oversee digital menu, catalog, and pricing foundations for accuracy and consistency
- Advance experimentation and optimization across 1P and 3P platforms to improve conversion, speed, order accuracy, and overall digital effectiveness
- Partner cross-functionally with Operations, Technology, and Marketing to align digital capabilities with restaurant realities and scalable execution
- Build and lead a high-performing team establishing clear KPIs, decision frameworks, and accountability
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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