Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $14.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
term life insurance
Paid vacation
Paid holidays
401(k) with Company Match
associate discount
Job Description
JCPenney is a renowned retail company that serves as a premier shopping destination for diverse, working American families. With a rich history spanning over 120 years, JCPenney has built a strong reputation by offering an inclusive product assortment that meets customers' everyday needs, as well as providing stylish, quality, and valuable items for special occasions. The company operates through more than 650 stores across the U.S. and Puerto Rico and maintains a robust online presence at jcp.com. JCPenney offers a broad portfolio ranging from fashion, apparel, home goods, beauty, and jewelry, featuring national and private brands. Additionally, the company provides... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1-2 years of related work experience
- ability to provide excellent customer service
- familiarity with Enterprise Fulfillment systems and jcp.com operations preferred
- strong communication skills
- ability to resolve customer problems calmly
- capacity to work in a team environment
- capability to handle inventory replenishment and order packing
- willingness to participate in inventory processes
- commitment to meeting performance standards including safety and attendance
Job Qualifications
- Minimum 1-2 years of relevant work experience
- Bachelor’s degree or equivalent work experience preferred
- high school diploma or equivalent is required
- strong problem-solving skills
- ability to make decisions that drive sales and profit
- effective execution of work tasks
- accountability and high standards
- adaptability to changing situations with energy and positive attitude
- excellent customer service skills
- ability to cooperate and build positive relationships
- proactive approach to improving customer experience
- confidence and courage to take initiative
- ability to work with urgency and energy
Job Duties
- Greet and assist customers in finding products
- deliver outstanding customer service
- demonstrate consistent customer service behaviors
- actively listen to customer issues and resolve problems
- promote company products and services
- partner with team members effectively
- monitor Enterprise Fulfillment systems
- pick merchandise orders and confirm completion
- accurately pack orders according to requirements
- complete Ship from Store and Buy Online Pickup in Store activities
- research jcp.com order shortages and overages
- complete shipment check-ins
- perform order binning and system reporting
- assist with organization and maintenance of jcp.com stock area
- process jcp.com order deliveries and returns on register
- replenish store inventory and collaborate with Merchandise Associates
- participate in annual inventory process
- consistently meet performance standards including shrink and safety initiatives, Omnichannel strategies, customer service, profit, productivity, and attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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