Job Overview
Employment Type
Hourly
Internship
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Omni La Costa Resort and Spa is an iconic luxury resort nestled among the beautiful coastal foothills of Carlsbad, California. Renowned as the #1 Wellness Spa by Spa magazine, this esteemed property offers an unparalleled experience that combines world-class accommodations, championship golf and tennis facilities, and a variety of recreational options including eight pools. The resort's acclaimed restaurants bring an updated take on locally inspired cuisine, providing guests with exquisite culinary delights. The resort prides itself on delivering exceptional service and strives to create an environment of respect, gratitude, and empowerment among its team members. Dedicated to maintaining its reputation... Show More
Job Requirements
- High school diploma or equivalent
- no prior experience required but hospitality experience is a plus
- excellent oral and written communication skills in English
- basic computer literacy
- ability to multi-task and work flexible hours including weekends and holidays
- strong interpersonal skills
- ability to remain calm and professional under pressure
- physical ability to stand and walk for extended periods
- willingness to learn and take initiative
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- ability to accurately and efficiently input information into computer systems
- ability to work cohesively with co-workers both within and outside of your department
- ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- previous customer service experience preferred
- previous cashiering experience is preferred
- fluency in a foreign language is preferred
- must be able to work weekends and holidays
- must be able to walk, sit, stand, squat, and lean during daily business for extended periods of time
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- empathetically listen to guest inquiries and provide appropriate responses
- set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- maintain confidentiality of all guests and hotel information
- maintain guest history files on all guests
- document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- follow up to ensure completion and guest satisfaction
- maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
- flexible in working various entry level service positions within the property
- attend weekly Omni Care Internship trainings and enrichment seminars through the Summer season
- other duties may be assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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