Offsite Events Program Delivery Manager

Franklin, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $43,500.00 - $72,400.00

Work Schedule

Standard Hours

Benefits

401(k) plan with matching company contributions

Comprehensive medical care

Dental Insurance

Vision care

Paid parental leave

Paid Time Off

company holidays

Early access to earned wages through Daily Pay

Job Description

JLL, also known as Jones Lang LaSalle, is a leading global provider of real estate and investment management services. With a strong presence worldwide, JLL combines world-class services, advisory, and technology to shape the future of real estate for a better world. The company is known for its commitment to hiring the best and most talented people, empowering them to grow meaningful careers and finding a place where they belong. JLL operates across various segments including commercial real estate, skilled trades, and cutting-edge technology, offering employees the opportunity to contribute to transformative solutions within an inclusive and collaborative culture. The... Show More

Job Requirements

Bachelor's degree in Hospitality or related field or equivalent experience with third-party meeting management vendor or agency experience
Experience working on or part of offsite corporate meetings and events with experience communicating with technical and non-technical stakeholders
Demonstrated track record of cultivating strong working relationships and driving collaboration across multiple teams with strong written communication skills
CMP (Certified Meeting Professional) or other industry certification with Strategic Meetings Management Program (SMMP) experience in third party or buyer role
Business Travel experience with knowledge of venue sourcing, contract negotiations, and group travel coordination
Experience maintaining and strengthening third-party vendor relationships with ability to foster customer obsessed environment across global teams
Ability to work onsite in Nashville, TN

Job Qualifications

3+ years of meetings and events management or hospitality experience with 2+ years of meetings operations management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating implementation for global service delivery
Intermediate to advanced user-experience with common Meeting Management technology (Cvent, Stova or equivalent) for comprehensive event management
Customer-obsessed professional approach with ability to masterfully orchestrate end-to-end event management services across multiple business units worldwide
Keen eye for detail with ability to monitor compliance with standard operating procedures while ensuring flawless event planning and execution
Experience working with both internal and third-party service delivery teams for comprehensive meetings and events program delivery
Ability to act as first point of escalation for customer service issues with track record of resolving and converting challenges into solutions

Job Duties

Support the Global Offsite Meetings and Events Service Delivery Manager in management of day-to-day execution of services by the Offsite Service Delivery team
Ensure the Offsite Service Delivery team understands culture, vision and customer expectations for seamless execution of services supporting business goals
Act as first point of escalation for customer service issues and escalations while tracking, resolving and converting into solutions as key collaborator within JLL client leadership team
Execute project-based work within offsite services vertical acting as Subject Matter Expert while ensuring all standard operating procedures across third-parties are updated and consistent within regions
Maintain and strengthen third-party vendor relationships on behalf of client while driving and implementing operational standards, training and highest level of customer services
Foster customer obsessed environment while continuously reviewing procedures and policies and recommending improvements and updates
Oversee every aspect of event execution from initial venue sourcing and contract negotiations to group travel coordination, website development, and financial management
Drive excellence through diverse team fostering collaborative environment that spans time zones and cultures for global service delivery excellence

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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