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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,371.00 - $91,482.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Job Description
Encore is a leading event technology service provider known for delivering exceptional audio-visual and production solutions across a variety of venues and events. With a strong focus on innovation, client satisfaction, and technical excellence, Encore supports events ranging from corporate meetings, large conventions, to entertainment productions. Their commitment to quality and attention to detail has made them a trusted partner in the event industry. The company prides itself on fostering an inclusive and welcoming work culture that values the unique strengths and diverse backgrounds of its employees. Encore offers comprehensive benefits packages and career development opportunities, making it an employer... Show More
Job Requirements
- High school diploma required
- 5+ years tech experience in event technology or broadcast industry
- 2+ years of administrative and customer service experience preferred
- Strong written and oral communication skills
- Strong technical background
- Strong client relationship skills
- Operational logistics experience
- Works well under pressure
- MS Office experience
- Ability to read technical diagrams preferred
Job Qualifications
- High school diploma required, bachelor’s degree preferred
- 5+ years tech experience in the event technology or broadcast industry
- 2+ years of administrative and customer service experience preferred
- Strong written and oral communication skills
- Strong technical background
- Strong client relationship skills
- Operational logistics experience
- Works well under pressure
- MS Office experience
- Ability to read technical diagrams preferred
Job Duties
- Prepare and communicate production and labor schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to lead crewmembers, vendors and venue
- Maintain focus on client needs by attending client meetings, creating and maintaining organized show files, and responding to client concerns, questions and problems
- Review sales documents to confirm that the equipment and technical positions meet client’s needs
- Communicate event execution plan and on-site changes including billing, production schedules and client requests
- Coordinate onsite event execution team to ensure appropriate talent-to-task assignments are maintained
- Lead onsite execution where applicable, reviewing necessary information with crew leads to ensure a successful and profitable event
- Ensure all equipment and services are delivered on time, in good working condition and as specified by clients
- Mentor Encore Team Members on event execution and best practices to improve the local knowledge base and experience
- Assist Director, Offsite Events with completion and analysis of Production EPT for events as necessary
- Complete Encore post-event process including review and approval of timesheets, timely processing of invoices and post-show reporting
- Work with Director, Offsite Events to identify training opportunities for market-and-regional workforce
- Maintain and routinely update detailed files on venues with dock requirements, elevator sizes, power limits, contacts, load in rules, onsite AV team, etc.
- Provide event planning and execution support at in-market venues during slower OSE periods
- Provide planning, logistical and event execution support to In-Market PMO/Production where requested
- Hire, train, and develop a team of professionals supporting various divisions across the company
- Prioritize, lead, and assign work based on team member strengths and roles
- Responsible for all aspects of team member training, career development and performance management
- Implement and cultivate a team environment focusing on service levels, customer satisfaction, revenue generation, and productivity
- Ensure team members are equipped with required tools, processes and procedures to create an effective and efficient organization
- Establish strong working relationships with team members within the support center and other departments that support the accomplishment of team goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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