Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.56 - $20.62
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Professional Development
Job Description
The Wyoming Retirement System (WRS) is a state agency dedicated to managing retirement benefits for public employees in the state of Wyoming. As a government entity, WRS is committed to providing reliable and efficient services to its members, ensuring that retirement plans are administered accurately and in a timely manner. The agency prides itself on its professionalism, transparency, and dedication to public service, offering a supportive environment where employees can develop their careers and contribute to meaningful work.
Located in Cheyenne, Wyoming, WRS offers a permanent full-time position with a competitive hourly salary ranging from $18.56 to $20.62.... Show More
Located in Cheyenne, Wyoming, WRS offers a permanent full-time position with a competitive hourly salary ranging from $18.56 to $20.62.... Show More
Job Requirements
- Associate's degree
- 0-1 year of progressive work experience
- Ability to handle front desk and customer service duties
- Strong communication skills
- Ability to work independently and multitask
- Competence in using office software including Microsoft Office and Google Suite
- Accuracy in data entry and record maintenance
- Willingness to manage mail and monetary transactions
- Ability to handle confidential information appropriately
Job Qualifications
- Associate's degree, preferably in Business
- 0-1 year of progressive work experience in Business Office Communications or equivalent
- Knowledge of administrative and clerical procedures
- Excellent customer service skills
- Knowledge of proper phone etiquette
- Ability to multi-task and work independently
- Knowledge of accurate record-keeping
- Familiarity with Microsoft Excel, Word, and Google Suite
- Experience in data entry and database systems
- Understanding of the agency's divisions and programs
Job Duties
- Manages day-to-day operations of the Front Desk Department
- Reviews all incoming correspondence, documents, applications, initiates replies as appropriate, routes matters requiring action by staff
- Assists staff with mass mailings and completes special projects for department managers
- Ensures outgoing mail has proper documentation, processes and reviews returned mail, maintains office supply inventory
- Receives and redirects incoming phone calls, takes messages, assists WRS members, contractors, and the public
- Provides customer service and answers questions about departmental services and functions
- Ensures front desk coverage at all times and assists all walk-ins
- Asks clarifying questions to ensure correct routing and handles customer complaints
- Edits and changes member information, verifies account modifications
- Enters checks into receipt log, assists Employer Relations with deposits and transactions, reviews transactions for accuracy
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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