Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.50 - $14.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
flexible schedule
Job Description
AltaPointe is a renowned provider of comprehensive behavioral health services dedicated to improving the lives of individuals through innovative and compassionate care. Established as a community-focused organization, AltaPointe specializes in offering a continuum of mental health services that cater to a diverse population including children, adults, and families. The facility emphasizes outpatient programs that deliver effective treatment in the least restrictive environment, promoting recovery, symptom management, and stabilization. With a solid commitment to multidisciplinary approaches, AltaPointe integrates clinical expertise, evidence-based practices, and patient-centered care to address a wide range of mental health needs. The organization thrives on fostering supportive relationships,... Show More
Job Requirements
- high school graduate or equivalent
- must be 23 years of age or older
- valid Alabama driver’s license with a good driving record
- proof of current liability insurance
Job Qualifications
- high school graduate or equivalent
- must be 23 years of age or older
- valid Alabama driver’s license with a good driving record
- proof of current liability insurance
- ability to handle confidential information with discretion
- excellent communication and interpersonal skills
- proficiency in computer usage and office software
- strong organizational and multitasking abilities
- commitment to customer service excellence
- ability to work cooperatively with a diverse team
- sensitivity to mental health consumer needs
Job Duties
- Greet all consumers
- cancel and re-schedule appointments as necessary
- have consumers sign in
- answer telephone
- receive consumer requests for appointments and information and changes
- record all telephone messages accurately and transfer to appropriate person timely
- handle routine requests from clinicians
- key in no shows daily
- direct consumers to appropriate waiting area
- handle unscheduled consumers
- request consumers chart from medical records
- notify appropriate clinician of consumer’s arrival
- schedule return appointments
- review DSR for appointment information
- review clinician’s schedule and assign appointment time
- give consumer appointment card with next scheduled appointment
- protect and maintain the confidentiality of all records and patient information
- perform quality assurance process
- complete administrative review audits as necessary
- make copies, fax documents and perform other related clerical duties as needed
- adhere to 5 star customer service guidelines when dealing with team leader, co-workers and patients
- verify insurance
- pass out prescriptions from the doctor to the consumer
- assist with the patient assistance pharmacy forms as needed, which includes communicating with the consumer regarding proof of income
- collect co-payments
- post payments to consumers account
- write the consumer a receipt for payments taken
- prepare deposits to be taken to finance and accounting
- enter billing for various programs as needed
- enter information into avatar
- assist consumers in receiving compensation for travel from medicaid when needed
- complete admissions, discharges, and transfers as needed
- coordinate appropriate services for consumers in crisis
- pass out daily DSR reports
- take verbal orders to be signed by various medical staff
- perform relief for other staff members
- assist with and work with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
- monitor dictation and transcription services
- file and locate charts for clinicians as needed
- seek supervision and consultation as needed
- accept and employ suggestions for improvement
- actively work to enhance skills
- treat consumers with care, dignity and compassion
- respect consumers’ privacy and confidentiality
- work in a cooperative manner with other altapointe employees
- assist consumers and visitors as needed
- personal values don’t inhibit ability to relate and care for others
- be sensitive to the consumer’s needs, expectations and individual differences
- be gentle and calm with consumers, families, and others as appropriate
- actively participate in performance improvement activities
- actively participate in altapointe committees as required
- complete assigned tasks in a timely manner
- follow altapointe policies and procedures
- attend appropriate in-service training and other workshops offered by altapointe
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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