Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.50 - $14.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Flexible spending account
Job Description
AltaPointe Health is a leading organization dedicated to providing comprehensive mental health and substance abuse treatment services. With a strong commitment to delivering the highest quality care, AltaPointe serves individuals and families through a range of programs and settings designed to meet diverse needs. The organization operates with a focus on compassion, respect, and evidence-based practices, ensuring that consumers receive support tailored to their unique circumstances and recovery goals. AltaPointe is recognized for its innovative approaches and dedicated staff who work collaboratively to promote health and well-being in the community.
The Adult Outpatient Program at AltaPointe offers the least rest... Show More
The Adult Outpatient Program at AltaPointe offers the least rest... Show More
Job Requirements
- High school graduate or equivalent
- minimum age of 23 years
- valid Alabama driver’s license with a good driving record
- proof of current liability insurance
Job Qualifications
- High school graduate or equivalent
- minimum age of 23 years
- valid Alabama driver’s license with a good driving record
- proof of current liability insurance
- strong communication and interpersonal skills
- experience with customer service roles preferred
- ability to handle confidential information with discretion
- proficiency in using office software and telephone systems
- attention to detail and organizational skills
- ability to multitask and prioritize workload
- willingness to participate in ongoing training and performance improvement activities
Job Duties
- Greet all consumers
- cancel and re-schedule appointments as necessary
- have consumers sign in
- answer telephone calls
- receive consumer requests for appointments, information, and changes
- record all telephone messages accurately and transfer to appropriate person timely
- handle routine requests from clinicians
- key in no shows daily
- direct consumers to appropriate waiting area
- handle unscheduled consumers
- request consumers chart from medical records
- notify appropriate clinician of consumer’s arrival
- schedule return appointments
- review DSR for appointment information
- review clinician’s schedule and assign appointment times
- give consumers appointment card with next scheduled appointment
- protect and maintain confidentiality of all records and patient information
- perform quality assurance process
- complete administrative review audits as necessary
- make copies, fax documents, and perform other clerical duties
- adhere to 5 star customer service guidelines
- verify insurance
- pass out prescriptions from the doctor to the consumer
- assist with patient assistance pharmacy forms including communication regarding proof of income
- collect co-payments
- post payments to consumer accounts
- write receipts for payments taken
- prepare deposits for finance and accounting
- enter billing for various programs
- enter information into Avatar software
- assist consumers in receiving travel compensation from Medicaid
- complete admissions, discharges, and transfers
- coordinate appropriate services for consumers in crisis
- pass out daily DSR reports
- take verbal orders to be signed by medical staff
- perform relief for other staff members
- assist with release of protected health information according to policies
- monitor dictation and transcription services
- file and locate charts for clinicians
- seek supervision and consultation as needed
- accept and employ suggestions for improvement
- actively work to enhance skills
- treat consumers with care, dignity, and compassion
- respect consumer privacy and confidentiality
- work cooperatively with other employees
- assist consumers and visitors as needed
- demonstrate sensitivity to consumer needs and differences
- be gentle and calm with consumers, families, and others
- actively participate in performance improvement activities and committees
- complete assigned tasks timely
- follow AltaPointe policies and procedures
- attend appropriate in-service training and workshops offered by AltaPointe
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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