Office of Communication Campus Concierge - Campus Concierge Graduate Assistant
Job Overview
Employment Type
Internship
Part-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Weekend Shifts
Benefits
Flexible Schedule
Professional development opportunities
Competitive hourly pay
Work experience in a university setting
opportunities for leadership development
Hands-on experience with customer service
Engagement with university community
Job Description
High Point University is a private institution committed to academic excellence and student success. Located in High Point, North Carolina, it offers a vibrant campus environment with a wide range of resources and opportunities for personal and professional development. The university is dedicated to fostering a supportive community where students, faculty, and staff can thrive. The Office of Communication's Campus Concierge is a key part of this supportive environment, serving as a centralized information hub to assist the HPU community and enhance their daily experiences by providing timely and accurate information about campus and community resources. The Campus Concierge team... Show More
Job Requirements
- Bachelor's degree required
- Minimum one year of customer service experience
- Proficient with Facebook and social media platforms
- Proficiency with Microsoft products
- Ability to work evening and weekend hours around class schedule
- Ability to handle multiple projects and prioritize tasks
- Strong interpersonal and communication skills
- Ability to manage and guide student employees
- Eligible to work up to 20 hours per week
- Must be a graduate student
Job Qualifications
- Bachelor's degree
- One year of customer service experience in a business with a reputation for first-class customer service
- Proficient with Facebook and other social media platforms
- Proficiency with Microsoft products
- Strong communication skills
- Leadership or managerial experience
- Current or previous involvement with on-campus clubs or organizations
- Clear and succinct writing skills for social media communication
Job Duties
- Delivers the HPU experience through various mediums including face-to-face interactions, phone calls, emails, and social media while enhancing the opinion and advocacy of the university
- Collaborates with members of the Campus Concierge Team while working independently at any of the Campus Concierge locations, or remotely
- Covers HPU Facebook Parent Group customer service
- Collaborates with various departments to ensure a positive and quick resolution to issues and concerns
- Executes multiple projects and job functions with efficiency
- Ability to communicate in a positive manner
- Ability to focus on details and prioritize tasks
- Manages team of student employees, offers guidance in difficult situations and steps in when needed, assists with resolving any issues, with difficult situations, prioritizes student tasks and maintains constant communication with the team when acting at the "Manager on Duty."
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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