Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
Kualoa Ranch Hawai'i is a renowned destination where history, culture, and the pristine natural beauty of Hawaii converge to create an extraordinary experience for visitors and locals alike. Located on the island of Oahu in Kaneohe, this unique ranch embodies a rich legacy intertwined with the spirit of Aloha and m lama ' 'ina (to care for the land). The ranch is dedicated not only to preserving its natural and cultural heritage but also to fostering community engagement and education through its diverse operations. As a vibrant and dynamic company, Kualoa Ranch offers guests a chance to experience Hawaii's landscape, wildlife, and... Show More
Job Requirements
- Education level not explicitly stated but relevant experience required
- proven experience in program coordination, event management, or administrative support preferably in education, hospitality, or nonprofit settings
- strong written and verbal communication skills
- excellent organizational and time-management abilities
- detail-oriented with ability to manage multiple tasks and priorities simultaneously
- proficiency in Microsoft Office, Outlook, Excel, and digital platforms such as Tripleseat or similar systems
- commitment to guest service, safety, and teamwork
- ability to work primarily onsite in Kaneohe, HI with occasional onsite presence during group visits
- able to manage high volumes of email and digital correspondence daily
Job Qualifications
- Proven experience in program coordination, event management, or administrative support preferably in education, hospitality, or nonprofit settings
- strong written and verbal communication skills
- excellent organizational and time-management abilities
- detail-oriented with the ability to manage multiple tasks and priorities simultaneously
- proficiency in Microsoft Office, Outlook, Excel, and digital platforms such as Tripleseat or similar systems
- commitment to guest service, safety, and teamwork
- experience in managing bookings or coordinating educational or cultural programs preferred
- familiarity with digital reservation and scheduling platforms preferred
- knowledge of or connection to Hawaiian culture, values, and language preferred
Job Duties
- Monitor and respond to incoming education inquiries via email, forms, and phone
- manage the full booking process from inquiry to confirmation and follow-up
- collect detailed group information including headcounts, transportation needs, and program timing
- prepare and customize contracts, process payments, and track deadlines for deposits and balances
- ensure all pricing and tax regulations are accurately applied and documented
- send detailed pre-visit communication including check-in instructions, reminders, and waiver links
- confirm final logistics and communicate any updates or last-minute changes to the team
- provide onsite coordination support when needed to ensure a positive guest experience
- maintain and update the Education Department's master calendar and booking reports
- track and compile participation data, revenue reports, and program metrics
- manage digital waivers, contracts, and payment documentation
- coordinate with internal departments such as Transportation, Food and Beverage, and Guest Services to ensure program readiness
- support scheduling of Education Facilitators by providing timely booking details
- assist the Education Manager with overall program oversight, communications, and departmental reporting
- serve as the main point of contact for teachers, administrators, and community groups
- deliver clear, friendly, and timely communication to ensure a professional guest experience
- demonstrate cultural sensitivity and understanding when representing Kualoa Ranch Education Programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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