Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
comprehensive leave program
Team-oriented work environment
Job Description
ISS is a global facility services company committed to delivering exceptional service and enhancing the workplace experience for its clients. With a strong foundation of health, safety, environment, and quality (HSEQ) compliance, ISS operates on a mission to make the international community more resilient and equitable. The company's approach is anchored in diversity and inclusion, welcoming individuals across all backgrounds including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. ISS continues to lead the industry by example, positively influencing markets around the world with its ethical standards and innovative workplace solutions.Show More
Job Requirements
- Minimum 3-5 years customer services experience
- High school diploma or college degree
- Proven ability to function successfully within a strong team environment
- High proficiency with Microsoft Office applications
- Excellent telephone and verbal communication skills
- Ability to lift a minimum of twenty-five pounds
- Ability to work under pressure and time deadlines during peak periods
- Willingness to adhere to health, safety, environment, and quality (HSEQ) policies
- Commitment to diversity and inclusion principles
Job Qualifications
- Minimum 3-5 years customer services experience in dealing with blue chip/high touch clients
- High school or college degree
- Proven record of providing stellar customer service
- Proven ability to function successfully within a strong team environment
- High proficiency of Microsoft Office, Excel and Power Point applications
- Knowledge in property management/Condeco systems a plus
- Excellent telephone skills and verbal communication
Job Duties
- Ensure clients and guests feel welcome and their needs are taken care of in a fun, friendly and professional manner
- Ensure all guests and their individual preferences are captured for future visits and think creatively to accommodate special requests
- Utilize technology to assist in room booking, reserving amenities, guest arrival and any other need a colleague may have throughout their day
- Proactively communicate with the Experience team and other service groups to ensure a one-team ethos
- Contribute to team effort by accomplishing related results as needed
- Conduct assigned daily checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
- Maintain a clear, presentable, and safe office floor and observe quality control issues
- Deal with guests and colleagues enquiries promptly and politely
- Provide technical support in the form of first line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
- Deliver occasional surprise and delight or pop-up events at the home kitchen areas
- Develop relationships with colleagues and proactively gather information on their needs to identify ISS/Barclays services that ensure total satisfaction
- Coordinate service items and décor items to activations on a timely basis including breakdown and storage of items
- Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events
- Capture guests and colleagues individual preferences for future visits and think creatively of ways to accommodate any special requests
- Assist in driving high colleague participation in all workplace/curated experiences
- Facilitate tours of the entire campus while stating facts and maintaining a positive demeanor
- Assist the team with preparation of reports
- Assist team with the creation implementation of all events and activations on site
- Manage the daily service delivery of the curated experience vendors/activations
- Conduct periodic review and revision of base building documents for your respective floor
- Manage colleague concerns received in line with general standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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