Office Concierge

East Orange, NJ, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $25.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Life insurance

Disability insurance

Paid Time Off

Job Description

ISS is a global facility services company renowned for delivering exceptional services in various sectors including workplace experience, cleaning, catering, security, and technical services. With a strong presence worldwide, ISS is committed to creating safe, sustainable, and productive environments for its clients and their employees. The company values diversity and inclusion, promoting a culture that respects ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. ISS is dedicated to leading by example within its industry and making a positive impact on the international community.

The Office Concierge role at ISS represents a piv... Show More

Job Requirements

High school diploma or equivalent
Minimum 3-5 years customer service experience
Ability to lift a minimum of twenty-five pounds
Ability to work under pressure and meet time deadlines during peak periods
Strong communication and interpersonal skills
Proficiency in Microsoft Office applications
Experience with property management or room booking systems preferred
Commitment to health, safety, environment, and quality compliance
Ability to engage positively with colleagues and guests in a professional manner

Job Qualifications

Minimum 3-5 years customer service experience in dealing with blue chip or high touch clients
High school or college degree
Proven record of providing stellar customer service
Proven ability to function successfully within a strong team environment
High proficiency of Microsoft Office, Excel and Power Point applications
Knowledge in property management or Condeco systems a plus
Excellent telephone skills and verbal communication

Job Duties

Ensure clients and guests feel welcome and their needs are taken care of in a fun, friendly and professional manner
Ensure all guests and their individual preferences are captured for future visits and creatively accommodate special requests
Utilize technology to assist in room booking, reserving amenities, guest arrival and other colleague needs
Proactively communicate with the experience team and other service groups to ensure a one-team ethos
Conduct assigned daily checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
Maintain a clear, presentable, and safe office floor and actively log tickets for service
Provide technical support such as first-line fixes and handoff unresolved issues to the Techbar
Deliver occasional surprise and pop-up events at home Kitchen areas
Develop relationships with colleagues and gather information on their needs to identify ISS/Barclays services
Coordinate service items and décor for activations including breakdown and storage
Recommend best practices related to colleague experience, hospitality, operations, and events
Capture guests and colleagues' preferences for future visits and accommodate special requests
Assist in driving high colleague participation in workplace curated experiences
Facilitate campus tours for new employees and visitors with positive demeanor
Assist the team with preparation of reports and event implementation
Manage daily service delivery of curated experience vendors and activations
Periodically review and revise base building documents for your assigned floor
Manage colleague concerns in line with general standards

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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