Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Job Description
American Furniture Warehouse (AFW) is a leading home furnishings retailer operating across Colorado, Arizona, and Texas. Established in 1975, AFW has built a solid reputation rooted in the motto "Under Promise and Over Deliver," a philosophy carefully integrated into their daily operations. With over 3200 dedicated employees, the company emphasizes providing value and excellent customer service to all its clientele. AFW’s commitment extends beyond customers to its workforce, offering a supportive and motivating work environment, comprehensive training, competitive pay, and a generous benefits package. The company prides itself on fostering a culture of excellence, recognizing employees who contribute to its... Show More
Job Requirements
- High school diploma
- Relevant experience in customer service or retail
- Ability to navigate multiple computer systems
- Ability to type 35+ wpm
- Familiarity with Microsoft Office Suite including Outlook, Word, PowerPoint, Excel
- Experience with STORIS software
- Strong communication skills
- Ability to lift up to 50lbs
- Ability to sit, stand, walk, stoop and bend for 8 hours
- Ability to work various shifts from 7am to 10pm
- Pre-employment drug screen, background check and fit for duty exam required
- Positive attitude and strong interpersonal skills
Job Qualifications
- High school diploma required
- Four-year college or university degree preferred
- Two to four years related experience and/or training preferred
- Experience as a store manager or in a similar leadership role preferred
- Budgeting and payroll experience
- Cash handling and safe balancing skills
- Hands-on experience with STORIS software and Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong supervisory and leadership abilities
- Sense of ownership and pride in performance
- Strategic planning, critical thinking and problem-solving skills
- Excellent interpersonal and customer service skills
- Ability to prioritize tasks and delegate appropriately
- Ability to lead team meetings and motivate others
- Excellent organizational skills and attention to detail
- Excellent time management skills with ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to work well under pressure in a fast-paced environment
Job Duties
- Rent AFW vehicles to customers and process financing applications
- Provide exceptional customer service and assist customers during the point of sale process
- Respond and conduct public address system announcements
- Identify and read reports, tickets and UPC labels
- Complete customer transactions accurately and efficiently at point-of-sale
- Execute consistent operational and selling processes
- Educate customers and employees on Satisfaction Guaranteed return policy
- Coordinate and work effectively with multiple departments to improve processes, maximize efficiency and exceed customer service expectations
- Take ownership to enhance customer experience
- Partner with other departments to ensure customers' needs are met and processes are completed per policy
- Enforce all company policies and procedures
- Perform all other duties assigned by management
- Maintain a positive attitude with strong interpersonal skills
- Recognize, identify and use merchandise and necessary reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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