Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Job Description
Riverside Health System, located in Hampton, Virginia, is a trusted and renowned healthcare provider dedicated to offering high-quality and compassionate medical services to patients across the region. Known for their commitment to the community's health and well-being, Riverside Health System operates a network of healthcare facilities that prioritize patient-centered care, accessibility, and innovation in medical practices. The organization prides itself on fostering a supportive and collaborative work environment where employees are encouraged to grow professionally and contribute meaningfully to patient care. As an established leader in healthcare, Riverside Health System offers a wide range of services, including primary care, specialty... Show More
Job Requirements
- High school diploma or GED
- Experience working in a medical office environment (preferred)
Job Qualifications
- High school diploma or GED
- 1 year medical office experience (preferred)
Job Duties
- Ensures all patients' registration and demographics information is correct and updated as needed
- Completes check-in and check-out in a timely manner
- Collects payments from patients regarding appointments, forms, or past due balances
- Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation
- Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries
- Promotes the Riverside Care Difference through exceptional customer service
- Greets all participants to the practice with immediate acknowledgment with eye contact and smile
- Manages patient expectations with clear explanations
- Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline
- Practices warm transfer and proper on-hold techniques
- Maintains referrals and insurance information
- Obtains referrals or schedules referrals upon receipt from referring location
- Ensures referrals are attached with an approved insurance authorization
- Obtains insurance authorizations as necessary
- Recommends to practice manager any process improvements needed to improve quality of service
- Maintains appearance and cleanliness of the reception area
- Actively engages in team huddles and staff meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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