Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $41,600.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Professional Development
Employee Discounts
Job Description
Heritage Real Estate Company is the proud operator of Heritage Ascent, a premier coworking space located in a Class A building in the vibrant heart of Albuquerque, New Mexico. Known for its commitment to fostering productivity, community, and work-life balance, Heritage Ascent offers flexible office suites and shared workspace environments tailored specifically for modern professionals, entrepreneurs, and growing businesses. The company embraces a forward-thinking approach, blending modern amenities with exceptional service to create a dynamic professional setting where innovation and collaboration thrive. With a focus on customer satisfaction and operational excellence, Heritage Real Estate Company continues to expand its influence... Show More
Job Requirements
- High school diploma or equivalent required
- a four-year college degree is preferred
- outstanding verbal and written communication skills
- proven ability to manage multiple priorities
- remain organized
- deliver exceptional service in a fast-paced, client-facing environment
- high level of discretion
- reliability
- service-first mindset
- proficient in Microsoft Office Suite
- comfortable navigating various software systems, databases, and standard office equipment
- strong attention to detail
- ability to anticipate client needs
- respond with poise and professionalism
- comfortable assisting with light physical tasks including lifting up to 25 lbs, bending, and setting up meeting rooms or common areas
- flexible and calm under pressure
- able to adapt to changing situations
- resolve issues quickly and efficiently
- warm, welcoming attitude
- prior experience in reception, concierge, customer service, hospitality, or coworking environments is a plus
Job Qualifications
- High school diploma or equivalent required
- a four-year college degree is preferred
- outstanding verbal and written communication skills with the ability to engage professionally and build positive rapport with clients, guests, and team members
- proven ability to manage multiple priorities, remain organized, and deliver exceptional service in a fast-paced, client-facing environment
- high level of discretion, reliability, and a service-first mindset
- proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfortable navigating various software systems, databases, and standard office equipment
- strong attention to detail with the ability to anticipate client needs and respond with poise and professionalism
- flexible and calm under pressure, able to adapt to changing situations and resolve issues quickly and efficiently
- demonstrates a warm, welcoming attitude and understands the importance of hospitality in creating a positive client experience
- prior experience in reception, concierge, customer service, hospitality, or coworking environments is a plus
Job Duties
- Open and prepare Heritage Ascent space daily to ensure a clean, welcoming, and fully functional environment
- Greet and assist members and guests with a warm, professional demeanor, offering directions, supporting meeting room or office setup, and anticipating client needs
- Conduct tours for potential members, highlighting available services, amenities, and membership benefits
- Coordinate move-in details and onboarding for new companies to ensure a seamless transition into the space
- Troubleshoot and escalate basic technical issues (e.g., WiFi, printers, projectors), submitting service requests and work orders as necessary
- Manage mail and package delivery, including accurate logging and timely notification to clients
- Coordinate reservations for offices and conference rooms, ensuring proper setup and availability
- Maintain cleanliness and organization in common areas, including kitchen, meeting rooms, lounges, and reception
- Enter and track invoices for timely payment and coordinate with the accounting team as needed
- Collect outstanding balances from clients and ensure accounts remain current
- Process and run credit card payments for memberships, bookings or other charges
- Review client billing regularly and follow up on unpaid invoices
- Monitor inventory levels and order supplies to ensure operational readiness
- Assist with planning and execution of events, including networking functions and client appreciation activities
- Collaborate with the Sales & Marketing Manager to support property tours and communication with prospective clients
- Answer and route incoming calls on a multi-line phone system
- provide light administrative and clerical support as needed for clients
- Provide additional operational and administrative support to Heritage Real Estate Company as needed, including assisting with special projects, covering staffing needs, handling general office tasks, and any additional responsibilities as requested
- Uphold a professional image and deliver a consistent, high-level client experience at all times
- Flexibility to occasionally work evenings or weekends depending on business or event needs
- Perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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