Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
long term disability insurance
Short term disability insurance
Life insurance
accident insurance
401k plan
Paid Time Off
Job Description
Bags, a Metropolis company, is dedicated to making every moment matter for a world on the go by transforming the travel experience through innovative technology and a customer-first approach. As part of the largest mobility network in North America, Bags operates at over 4,000 locations across North America and Europe with a workforce of more than 23,000 employees. The company specializes in streamlining key travel touchpoints at airports, such as baggage handling and check-in services, reducing stress and hassle for travelers from curbside to gate. Bags is recognized for its commitment to providing efficient, seamless, and effortless travel experiences, making... Show More
Job Requirements
- Ability to work early morning shifts
- Ability and availability to work weekends
- Previous 1-2 years customer service experience preferred
- Must be eligible to work in the United States
- Must pass pre-employment criminal background screening
- Must pass pre-employment drug testing
- Ability to work in outside weather conditions
- Ability to lift up to 70 pounds
- Must be able to push luggage cages both empty and full
- Ability to stand for up to 8 hours
- Ability to manage payments and perform simple addition
- Must comply with company appearance guidelines
- Must complete security training and obtain airport badges
Job Qualifications
- At least 6 months experience in face-to-face guest service position preferred
- Data entry and/or computer experience preferred
- Ability to communicate clearly with guests and clients
- Knowledge of the airline or travel industry preferred
- Ability to complete airline compliance training
- Familiarity with safety, security, and HAZMAT procedures through training
Job Duties
- Greet guests warmly as they approach the desk
- Assist guests with checking in luggage to appropriate airlines
- Verify guest flight itineraries and number of bags
- Input guest information for unenrolled passengers
- Process check-in including charging credit cards for bags
- Weigh bags and charge for overweight luggage
- Tag luggage with destination labels
- Provide boarding passes, luggage claim tickets, and receipts
- Secure luggage and place bingo on cage sheets
- Verify and seal luggage cages
- Transport secured cages to ASIG truck
- Maintain excellent verbal and written communication
- Maintain a positive, friendly, and professional manner
- Organize and stock the RAC desk
- Uphold client guest service guidelines
- Manage guest payments
- Ensure removal of excess cages at shift end
- Answer telephones and respond to guest questions
- Perform simple addition for payments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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