Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid training
Employee Discounts
Job Description
Bags, a Metropolis company, is a key player in the travel and mobility sector, specifically focusing on transforming airport travel experiences. As part of the largest mobility network across North America, Bags operates with a vision to make every moment matter for people constantly on the move. The company is dedicated to easing the traditional stresses associated with air travel by integrating innovative technology with a customer-first approach. Bags streamlines critical travel touchpoints such as baggage handling and check-in, ensuring that travelers experience a seamless, efficient journey from curbside to gate. With a vast presence spanning over 4,000 locations across... Show More
Job Requirements
- Follow company appearance guidelines
- ability to lift up to 70 lbs
- must be able to push luggage cages both empty (approximately 100 lbs) and full
- outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc)
- continued vehicle noise including vehicle horns, multiple conversations and large group noise
- standing 100%. Must be able to stand for up to eight (8) hours at a time
- will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs
- will occasionally (11-33%) be required to bend, squat, and kneel
- walking 50%
- with the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven
- no visible tattoos or body piercings are allowed
- clean and well-maintained approved uniforms must be worn on shift
- additional requirements as specified by management
Job Qualifications
- Ability to work in the early morning rotation
- at least 6 months experience in a face-to-face guest service position preferred
- data entry and/or computer experience preferred
- ability to communicate clearly with guests and clients
- ability to work in outside weather conditions required
- knowledge of the airline or travel industry preferred
- must be eligible to work in the United States
- must successfully pass the pre-employment criminal background screening
- must pass pre-employment drug testing process
Job Duties
- Immediately and warmly greet guests as they approach the desk
- assist guest with check-in of luggage to appropriate airlines
- verify the guest flight itinerary and number of bags being checked
- input guest information for those who have not previously enrolled in the process
- process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements
- weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags
- appropriately tag guest luggage with destination tags
- provide boarding pass, luggage claim tickets and receipt to guests before they leave desk
- immediately upon accepting luggage and completion of processing guest, secure luggage
- place bingo on sheet associated with the cage
- before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal
- safely take secured cage to ASIG truck for departure and bring empty cages to RAC area
- possess excellent verbal and written communication skills
- maintain a positive, friendly and professional manner at all times
- organize and stock the RAC desk
- uphold clients guest service guidelines and values
- manage payments received from guests
- at end of shift ensure that all excessive cages are removed by ASIG
- answer telephones and guest questions
- manage simple addition
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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