Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $84.68
Work Schedule
Standard Hours
Benefits
competitive base salary
performance-based incentives
401(k) match
stock purchase plan
Medical insurance
Vision Insurance
Dental Insurance
Paid Time Off
Job Description
DHL Global Forwarding is a premier division of the DHL Group, the world's leading logistics provider operating in over 220 countries and territories worldwide. With more than 30,000 employees globally, DHL Global Forwarding specializes in offering seamless air and ocean freight forwarding services designed to meet the dynamic needs of businesses engaged in international trade. The company prides itself on its commitment to operational excellence, customer satisfaction, and sustainable supply chain solutions. As a part of the DHL family, employees benefit from extensive training programs, career development opportunities, and the chance to be part of a global leader in logistics... Show More
Job Requirements
- Bachelor's degree in logistics, supply chain management, business administration, or a related field
- minimum of 5 years of experience in ocean freight management or related logistics roles
- proven leadership experience managing teams and cross-functional projects
- strong analytical and problem-solving skills
- excellent communication and interpersonal skills
- ability to work under pressure and meet deadlines
- proficiency in relevant logistics and project management software
- familiarity with international shipping laws and regulations
- legal authorization to work in the United States
- no visa sponsorship available for this role
Job Qualifications
- In-depth understanding of ocean freight operations, market trends, and competitive landscape
- ability to develop and implement product strategies that align with business objectives
- experience in managing projects from conception to execution, ensuring timely delivery and adherence to budget
- proficiency in analyzing data to make informed decisions and optimize product offerings
- strong customer service orientation with the ability to understand and meet client needs
- excellent verbal and written communication skills for effective collaboration with internal teams and external stakeholders
- ability to negotiate contracts and agreements with shipping carriers and partners
- familiarity with logistics software and tools for managing ocean freight operations
- experience in leading cross-functional teams and driving initiatives across the organization
- understanding of international shipping regulations and compliance requirements
Job Duties
- Responsible for ocean product operational management, quality, and results
- manages, oversees, and performs tasks to direct and control activities performed to effectively manage the end-to-end ocean freight export and import processes
- serves as the escalation contact for customer's ocean freight import and export shipments
- responsible for the financial aspects and results
- sets, communicates, and drives KPIs to ensure customer satisfaction
- assumes responsibility for good working practices, safety, and security for customer shipments and staff
- collaborate with internal customers (ocean gateway, trucking, and handling etc.) for seamless customer service and improve process flows
- engage with sales to grow business by participating in sales meetings and customer calls
- review and manage month end reports, review P&L, open accounts payables accounts receivables
- escalates carrier performance issues when required with the US ocean freight product team
- supervises staff
- responsible for hiring, coaching, training, and developing subordinate staff
- assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
- responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs)
- assists in annual budget preparation for area of responsibility
- leads all related vendors to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions
- manages all cost margins and prepares monthly activity/revenue reports
- prepares and provides customers and overseas offices with rate quotations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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