Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $21.75
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Discounts
Training and Development
Job Description
CircusTrix dba Sky Zone is a leading company in the active indoor entertainment industry, offering a vibrant environment where fun, fitness, and adventure come together. Known for its extensive trampoline parks across the United States, Sky Zone creates unforgettable experiences for guests of all ages. Whether hosting birthday parties, school events, or corporate gatherings, the company is dedicated to enriching lives through the power of boundless play. It operates under the parent company CircusTrix, which is recognized as a top franchise and growth brand. With a strong emphasis on innovation and community, Sky Zone’s culture is deeply rooted in core... Show More
Job Requirements
- You must be at least 18 years of age or older
- Availability to work evenings, weekends, and holidays
- Ability to lift and carry a minimum of 20 pounds
- Reliable and self-motivated
- Willingness to learn and grow
- Strong communication skills
- Prior experience in leadership or supervisory roles
- Basic technological proficiency
- Ability to handle high-energy, fast-paced environments
Job Qualifications
- Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment
- Prior supervisory or leadership experience
- Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred
- Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams
- Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others
- Ability to move throughout all areas of the park and interact with guests and team members in a high-energy environment
- Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility
- Curiosity about how daily operations connect to the bigger picture including shift flow, guest experience, safety, and team performance
- A hands-on, team-first mindset
- A strong sense of personal ownership
- Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments
Job Duties
- Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability
- Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments
- Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow
- Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team
- Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings
- Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement
- Enforce all safety policies and complete incident reports when necessary
- Ensure all opening, closing, and shift procedures are executed with consistency and accuracy
- Maintain cleanliness and operational readiness of the park throughout the shift
- Drive front desk performance and membership sales while delivering service excellence
- Lead guest interactions with a focus on Sky Zone's "WOW" service standards
- Coach team members to maximize conversions and deliver consistent guest satisfaction
- Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences
- Manage scheduling, staffing, and upsell opportunities for all party and event programs
- Ensure operational consistency and guest delight from booking to event completion
- Manage inventory and ordering of all cafe items
- Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines
- Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition
- Lead facilities projects to elevate the guest experience and maintain a "best-in-class" look and feel
- Available primarily on weekends to help drive service and engagement
- Rotate as needed to cover breaks and time off for other Leads
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: