Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $25.50
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Discounts
Career development opportunities
Job Description
CircusTrix, operating under the well-known brand Sky Zone, is a leader in the active indoor entertainment industry. Known for its vibrant trampoline parks, CircusTrix offers dynamic environments where guests of all ages can enjoy high-energy fun, whether it be birthday parties, team events, or school parties. As a company, CircusTrix prides itself on being a top franchise and growth brand, continuously raising the bar for innovation and excellence in the entertainment space. With a strong emphasis on culture, CircusTrix promotes core values such as Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. These guiding... Show More
Job Requirements
- Be at least 18 years of age or older
- minimum of 2 years of progressive experience in operations or guest-facing roles
- prior supervisory or leadership experience
- background in retail sales, food and beverage, amusement, entertainment, or recreation preferred
- basic proficiency with technology including point-of-sale (POS) systems and Microsoft Office Suite
- availability to work evenings, weekends, and holidays
- reliable, self-motivated, organized, and eager to grow
- strong interpersonal and communication skills
- hands-on, team-first mindset
- strong sense of personal ownership
- sound judgment and ability to stay calm and coachable under pressure
- ability to move throughout the park and lift and carry at least 20 pounds
Job Qualifications
- Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment
- prior supervisory or leadership experience
- background in retail sales, food and beverage, amusement, entertainment, or recreation strongly preferred
- basic proficiency with technology including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams
- availability to work evenings, weekends, and holidays
- strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others
- curiosity about how daily operations connect to the bigger picture including shift flow, guest experience, safety, and team performance
- a hands-on, team-first mindset
- strong sense of personal ownership with ability to lead by example
- sound judgment and ability to stay respectful, calm, and coachable in high-pressure moments
- ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment
- able to lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation
Job Duties
- Act as Manager on Duty (MOD) when general manager or operations manager are not present, ensuring operational excellence, safety compliance, and team accountability
- provide proactive, on-the-floor leadership by coaching, supporting, and delegating to team members across all departments
- step into any operational area as needed (programs, café, front desk, events, etc.) to maintain seamless guest experiences and operational flow
- deliver timely communication of guest issues, operational challenges, or safety concerns to the management team
- drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings
- create memorable guest interactions by modeling service excellence and mentoring team members in customer engagement
- enforce all safety policies and complete incident reports when necessary
- ensure all opening, closing, and shift procedures are executed with consistency and accuracy
- maintain cleanliness and operational readiness of the park throughout the shift
- drive front desk performance and membership sales while delivering service excellence
- oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences
- manage scheduling, staffing, and upsell opportunities for all party and event programs
- manage inventory and ordering of all cafe items
- ensure health and safety standards are maintained in accordance with all inspection requirements and guidelines
- oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition
- lead facilities projects to elevate the guest experience and maintain a best-in-class look and feel
- available primarily on weekends to help drive service and engagement (part-time flex lead, not available at all park locations)
- rotate as needed to cover breaks and time off for other leads
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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