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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Five (5) Day Work Week
Paid Vacation: One Week after Year One, Two Weeks after Two Years, and Three Weeks after Ten Years
Health Insurance – Medical & Dental Programs Available
401K Plan – Immediate Eligibility
Job Description
Flanigan's is a well-established restaurant brand known for its vibrant atmosphere and friendly service. As a hospitality-focused dining establishment, Flanigan's prides itself on creating warm and welcoming experiences for all guests, making each visit memorable from start to finish. The restaurant is recognized for its casual dining environment where guests are treated like family and friends, upheld by a team-oriented culture that values courtesy, professionalism, and customer satisfaction.
The role of Host/Hostess at Flanigan's is integral to the guest experience, as you are the first smiling face our guests see upon arrival and the last friendly interaction as the... Show More
The role of Host/Hostess at Flanigan's is integral to the guest experience, as you are the first smiling face our guests see upon arrival and the last friendly interaction as the... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- strong communication and interpersonal skills
- ability to multitask and work efficiently in a fast-paced environment
- reliable and punctual
- ability to stand for extended periods
- completion of Florida Responsible Vendor and food safety programs
- ability to maintain a pleasant and professional demeanor under pressure
Job Qualifications
- Can reach, bend, stoop frequently
- Able to lift up to 50 lbs
- Ability to speak, read and write English
- Complete and pass Florida Responsible Vendor program, in compliance with Flanigan’s and Florida statutes
- Complete and pass food safety certification program, in compliance with Flanigan’s and Florida statutes
- Must be 21 or Over to Enroll
Job Duties
- You’re the first smiling face our guests see every time they enter a Flanigan’s, and likely the last as they go on their merry way
- You set the tone for the entire experience, greeting all of our friends and family in a warm and welcoming way
- You help usher guests to their tables, manage the flow of seating, field inquiries, and greet people on the way out, just as nicely as on the way in
- Displays and maintains a cheerful and courteous temperament, as well as displays a neat and clean professional image
- Greets guests with Flanigan’s "Smile Talk"
- Engages guests in Flanigan’s "Smile Talk" while escorting them to table in a timely manner
- Efficiently manages the Wait List for seating
- Communicates guest’s questions or concerns to Manager on duty
- Keeps foyer, host/hostess station, wait area clean and free of debris, restocks and cleans menus
- Restock and maintain restroom cleanliness for guest
- Answers telephone within 4 rings, and answers guests’ questions, and/or directs guests to proper staff member
- Conclude guests’ visit with Flanigan’s "Smile Talk"
- Perform shift changes, opening/closing duties, assigned sidework
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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