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(NORFOLK NAVY GATEWAY INNS & SUITES) HOUSEKEEPING LEAD
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.05
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
NGIS Norfolk NS is a reputable hospitality service provider committed to delivering exceptional lodging experiences primarily serving military and government personnel. Positioned in Norfolk, Virginia, NGIS Norfolk NS operates Navy Gateway Inn and Suites and Navy Lodge properties, which are key accommodations designed to cater specifically to the unique needs of service members, veterans, and their families. These properties maintain high standards of comfort, cleanliness, and service to ensure guests experience a welcoming and secure environment during their stay. As part of the Navy Exchange Service Command (NEXCOM) Hospitality Group, NGIS Norfolk NS embodies the mission to enhance quality of... Show More
Job Requirements
- No prior experience required
- Must obtain food handling certification as applicable
- Must obtain NHG housekeeping certification within six months of employment
- Must possess a valid state driver’s license
- Ability to perform physical tasks such as vacuuming, mopping, dusting, and scrubbing
- Willingness to work full-time (35 plus hours)
- Ability to maintain guest privacy and security
- Must be able to handle occasional emergency duties during inclement weather and other situations
Job Qualifications
- High school diploma or equivalent preferred
- Six months housekeeping experience preferred
- Leadership or training experience preferred
- Ability to train and demonstrate proper cleaning techniques
- Knowledge of safety and health protocols including blood-borne pathogens
- Valid state driver’s license
- Effective communication and interpersonal skills
Job Duties
- Oversee and communicate instructions from supervisors to housekeeping attendants
- Assist in training new associates and answer questions on policies and procedures
- Ensure adherence to work schedules and report work status to supervisors
- Train staff on proper cleaning methods and procedures
- Maintain records of housekeeping work including room numbers and guest stays
- Conduct daily inspections of guest rooms, public spaces, and laundry areas
- Maintain security of guest privacy and storeroom items
- Manage inventory and place orders for cleaning supplies and linens
- Use hand and powered equipment to perform cleaning tasks
- Handle guest and staff complaints tactfully and diplomatically
- Assist with setup, replenishment, and cleanup of the self-service breakfast bar
- Ensure compliance with safety and health protocols including blood-borne pathogen precautions
- Perform laundry operations and inspections
- Maintain operations during emergencies and inclement weather as necessary
- Obtain required certifications including food handling and NHG housekeeping certification within six months of employment
Job Qualifications
Experience
No experience required
Job Location
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