Alyeska Resort

Nordic Spa Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.75 - $18.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Competitive wages
monthly bonus incentives
Ski pass for winter season
Paid Time Off
Personal Days
Medical insurance
Dental Insurance
On-site accommodation
Commuter allowance
Retail Discounts
Spa service discounts
Resort wide discounts

Job Description

Alyeska Nordic Spa is a unique wellness destination set in the breathtaking natural landscape of Girdwood, Alaska, nestled within the expansive Alyeska Resort grounds. This spa offers guests an exclusive indoor-outdoor hydrotherapy experience that harmonizes with the surrounding Boreal forest, providing a serene environment for relaxation and restoration. The spa’s philosophy centers on inclusivity, natural beauty, and social connection, inviting guests to engage with themselves, others, and nature in a rule-free space designed for individual comfort and revitalization. The Alyeska Nordic Spa is more than just a place to unwind; it is a sanctuary where wellness is redefined through thoughtful... Show More

Job Requirements

  • Previous spa, hospitality, guest service, or retail experience
  • Excellent verbal communication skills
  • Strong numerical aptitude
  • Comfortable with technology and open to new learning
  • Passion for guest service and health and wellness
  • Experience with reservation software and POS systems preferred
  • Ability to work in a fast-paced environment with long shifts including weekends and holidays
  • Physical ability to stand for extended periods and perform tasks requiring reaching, stooping, kneeling, and lifting up to 25 pounds

Job Qualifications

  • Previous spa, hospitality, guest service, or retail experience
  • Excellent verbal communication skills
  • Strong numerical skills including balancing daily sales and data collection
  • Comfortable using technology and learning new systems
  • Passion for guest service and health and wellness
  • Experience with reservation software and point-of-sale systems preferred

Job Duties

  • Ensuring the arrival area is clean and welcoming to make a great first impression
  • Greeting guests promptly and warmly to foster a sense of community and acceptance
  • Providing thorough knowledge of hydrotherapy, spa services, products, and offerings to customize guest experiences
  • Accurately making reservations and checking in guests to support a relaxing spa atmosphere
  • Maximizing locker turnover and average spend per locker to contribute to team success
  • Managing guest inquiries via wait lists, emails, phone calls promptly to enhance satisfaction
  • Cleaning, restocking, and tidying reception, retail, and relaxation areas throughout shifts to maintain quality impressions

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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