Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $26.25
Work Schedule
On-call
Night Shifts
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Vision Insurance
401(k) savings plan
Employee assistance program
Job Description
ESA Management, LLC operates in the hospitality industry and manages a portfolio of hotels, providing high-quality lodging and customer service to guests. As a reputable hotel management company, ESA Management focuses on enhancing guest experiences by maintaining high standards of service, safety, and operational excellence. The organization values professionalism, efficient problem-solving, and providing a welcoming environment for both guests and staff. The company complies with all applicable federal, state, and local employment regulations and is committed to equal opportunity employment, fostering a workplace free from discrimination based on race, color, religion, sex, age, national origin, disability, or any other protected... Show More
Job Requirements
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Ability to respond to business needs during overnight hours within 30 minutes
- Ability to stand, walk, and navigate hallways quickly
- Ability to use hands to finger, handle, or feel objects
- Ability to push/pull objects weighing up to 50 pounds
- Ability to speak, see, and hear clearly
- Ability to work in various weather conditions and near moving mechanical parts
- Ability to work overnight shifts and live onsite
- Ability to maintain control of hotel keys and follow company policies for safety and security
Job Qualifications
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Proficiency in speaking and reading English
- Computer skills including Microsoft Office Suite and hotel property management systems
- Excellent oral and written communication skills
- Friendly, cooperative manner and patience in dealing with guests and staff
- Professional appearance and demeanor
- Strong time management and problem-solving skills
- Ability to add, subtract, multiply, divide, and interpret simple graphs
- Ability to follow written or oral instructions and solve problems with limited variables
Job Duties
- Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations
- Maintain control of all hotel keys, including safeguarding from mishandling or theft
- Log keys in and out, when necessary
- Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary
- Keep abreast of hotel policies, training, and safety procedures
- Ensure all safety, guest and security concerns are reported per company policy
- Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary
- Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary
- Maintain proficiency in all location computer and software systems
- Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary
- Cover other hotel properties in the area for critical staffing needs
- Perform other job duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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