Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $24.00
Work Schedule
On-call
Night Shifts
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Vision Insurance
401(k) savings plan
Employee assistance program
Employee Perks Program offering discounts to major companies
Job Description
ESA Management, LLC is a reputable hospitality management company committed to providing exceptional guest experiences across a diverse portfolio of hotels. Known for its dedication to high operational standards and guest satisfaction, ESA Management ensures that each property under its management offers a welcoming and safe environment for travelers. The company values professionalism, quality service, and a supportive working atmosphere that fosters career growth and employee engagement within the hospitality industry.
This position, Night Service Representative (Part Time), plays a crucial role in maintaining hotel operations during overnight hours. As the hotel lobby is closed during these times, the ... Show More
This position, Night Service Representative (Part Time), plays a crucial role in maintaining hotel operations during overnight hours. As the hotel lobby is closed during these times, the ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to respond within 30 minutes to on-call requests during overnight hours
- Proficient in English reading and speaking
- Ability to operate computer systems including Microsoft Office and hotel PMS
- Ability to live onsite and stay overnight in provided guest room
- Flexible to cover other hotel locations when required
- Ability to handle emergency situations calmly and efficiently
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or guest services preferred
- Proficiency in Microsoft Office Suite and hotel Property Management System (PMS)
- Excellent oral and written communication skills
- Ability to read and interpret safety rules and procedure manuals
- Strong problem-solving and time management skills
- Professional appearance and demeanor
- Friendly, cooperative manner and patience in dealing with guests and staff
- Ability to operate hotel mobile phone
- Self-starter with ability to prioritize and handle issues under pressure
- Ability to perform basic math operations including addition, subtraction, multiplication, and division
- Ability to document events and prepare routine correspondence
Job Duties
- Attend to guests upon call notification for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations
- Maintain control of all hotel keys, including safeguarding from mishandling or theft
- Log keys in and out when necessary
- Organize, confirm, process, and conduct limited guest check-ins and check-outs, including greeting and registering guests, assigning rooms, issuing room keys, and collecting payments
- Keep abreast of hotel policies, training, and safety procedures
- Ensure all safety, guest and security concerns are reported per company policy
- Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest when necessary
- Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios when necessary
- Maintain proficiency in all location computer and software systems
- Respond to emergency situations, communicate with first responders as necessary, address key activation issues, and respond to noise complaints
- Cover another hotel in the area as needed
- Perform other job duties as assigned by management
Job Qualifications
Experience
No experience required
Job Location
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