Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $26.00
Work Schedule
On-call
Night Shifts
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Vision Insurance
401(k) savings plan
Employee assistance program
Employee perks program offering discounts
Job Description
ESA Management, LLC is a prominent hospitality company specializing in hotel management across various locations. Known for maintaining high standards of guest service and operational excellence, ESA Management is committed to providing exceptional experiences for guests and supportive work environments for employees. As an established hotel management company, it upholds policies that ensure equal opportunity employment and compliance with all federal, state, and local labor regulations. The company offers competitive pay and a range of employee benefits designed to promote work-life balance and professional growth.
The Night Service Representative (Part Time) is a pivotal role within ESA Management's hot... Show More
The Night Service Representative (Part Time) is a pivotal role within ESA Management's hot... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service or hospitality experience preferred
- ability to respond within 30 minutes to on-call requests
- proficiency in English communication
- availability to live onsite overnight
- reliable and trustworthy with key handling
- computer literacy including Microsoft Office and PMS
- ability to handle emergencies and problem situations
- professional demeanor and appearance
- good organizational and recordkeeping skills
Job Qualifications
- High school diploma or equivalent
- prior experience in hotel front desk or night service preferred
- proficiency in Microsoft Office Suite and hotel PMS systems
- excellent spoken and written English communication skills
- strong problem-solving and time-management skills
- ability to handle emergencies calmly and effectively
- professional appearance and demeanor
- able to operate hotel mobile phones
- able to read and interpret safety and operational documents
- friendly and cooperative manner
- self-starter with ability to prioritize tasks under pressure
- capable of basic arithmetic and interpreting data such as ratios and percentages
Job Duties
- Attend to guests upon call notification for check-ins, emergency maintenance issues, guest noise complaints, and safety situations
- maintain control of all hotel keys including safeguarding from mishandling or theft
- log keys in and out when necessary
- organize, confirm, process, and conduct limited guest check-ins/check-outs including greeting guests, assigning rooms, issuing keys, and collecting payments when necessary
- keep abreast of hotel policies, training, and safety procedures
- ensure all safety, guest, and security concerns are reported per company policy
- supply guests with directions and information about property amenities, services, hours, and local areas of interest when necessary
- perform bookkeeping activities such as logging events, running reports, posting payments to guest folios when necessary
- maintain proficiency in all location computer and software systems
- respond to emergency situations, communicate with first responders, address key activation issues, and respond to noise complaints when necessary
- cover other hotels in the area for critical staffing needs if required
- perform other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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