Night Service Rep Part Time-103020

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $23.00

Work Schedule

On-call

Night Shifts

Benefits

weekly pay

Competitive wages

Great working environment

employee recognition programs

Vision Insurance

401(k) savings plan

Employee assistance program (EAP)

Employee perks program

Job Description

ESA Management, LLC is a respected hospitality management company that operates a network of hotels known for delivering exceptional guest experiences. With a commitment to quality service, the company maintains high standards across its properties to ensure customer satisfaction and comfort. As a hospitality management entity, ESA Management focuses on creating welcoming environments through professional staff, streamlined operations, and comprehensive guest services. The company prides itself on its dedication to equal opportunity employment, fostering diverse and inclusive workplaces where all associates are treated with fairness and respect regardless of their background or personal characteristics.

The role of Night Service Repres... Show More

Job Requirements

High school diploma or general education degree (GED)
One to three months related experience and/or training
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to operate hotel mobile phone
Proficient in English reading and speaking
Strong oral and written communication skills
Ability to document events and prepare routine correspondence
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to respond to overnight call notifications within 30 minutes
Ability to push/pull objects weighing up to 50 pounds
Ability to stand, walk, stoop, kneel, reach, talk, see, and hear as required
Ability to apply common sense understanding to carry out instructions and problem solve
Willingness to cover other hotel locations if needed

Job Qualifications

High school diploma or general education degree (GED)
One to three months related experience and/or training
Proficient in English reading and speaking
Excellent oral and written communication skills
Friendly and cooperative manner with guests and staff
Professional appearance and demeanor
Strong time management and problem-solving skills
Computer skills including Microsoft Office Suite and hotel PMS systems
Ability to prioritize and handle issues under pressure

Job Duties

Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations
Maintain control of all hotel keys, including safeguarding from mishandling or theft
Log keys in and out, when necessary
Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary
Keep abreast of hotel policies, training, and safety procedures
Ensure all safety, guest and security concerns are reported per company policy
Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary
Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary
Maintain proficiency in all location computer and software systems
Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary
Cover another hotel in the area should critical staffing needs arise
Other job duties as assigned by management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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